Medical Assistant (ORR)

In-Person Full-Time (40 hours per week) Position in Castro Valley, CA (Non-Exempt)

Reports To: Nurse Practitioner

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, and wrap around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. There are no barriers to participate in our programs.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We value diversity, and equity across all races, genders, sexualities, and abilities. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate an inclusive workplace that appreciates and emphasizes the voices of those most impacted by violence including women, individuals with disabilities, people of color, and the LGBTQ community. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. We encourage those with lived experience with housing instability, trafficking, domestic violence, and interpersonal violence to join our team.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. 

What qualifications are required for this position?

You Are Also:

• Preferred Spanish speaking. 
• Prior experience as a medical assistant. 
• Certified Nursing Assistant experience is preferred but not required.
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.

• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

The anticipated start date for this position is spring 2025. This position is a hands-on position and will be an addition to the Office of Refugee and Resettlement program. In this role, you will assist and work closely with the nurse practitioner providing trauma-informed care to the youth that we serve. 

Responsibilities include, but not limited to:

1. Meet with patients to take history and to check and record vital signs
2. Ensure Nurse Practitioner has needed supplies, instruments and equipment
3. Sterilize/clean equipment
4. Set up treatment rooms
5. Ensure treatment rooms are maintained in a clean and orderly manners
6. Assist Nurse Practitioner in providing treatment
7. Schedule medical and follow-up appointments with PCPs, vaccines or specialists, and eye exams
8.  Ensure all required documents are in both electronic and physical medical files
9.  Upload medical documents to the UC portal
10.  Transport clients to medical appointments, if needed
11.  Audit files for compliance, such as MARs for medication administration/documentation
12.  Cover some of the nurse practitioner’s tasks (as appropriate) when they are out
13.  Request TAR's (Treatment Authorization Request) before appointments for payment approval through PCU (Point Care Underwriters), who is the insurance provider for ORR clients
14. Will be available to provide medical chaperone support upon request from a youth. 

This role is 100% in person and is not eligible for hybrid work.  You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

The pay scale for the Medical Assistant (ORR) is $26.20-$28.96 per hour (non-exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, sabbatical, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is a hybrid position (flex work), with some days required in our Castro Valley Office. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants. 

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

• Why do you want to work for RP and why are you a good fit for this role? (200 words max)
• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).
• What brings you joy doing the work that you do as a medical assistant? 
• What are some strengths and challenges you see working with immigrant youth? 

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.

Salary : $26 - $29