What are the responsibilities and job description for the Full Time Tour Guide position at Ruchman and Associates, Inc?
Summary/Objective
Responsible for conducting Floor Tours of the currency production floor.
Providing special tours, assisting in preparing packets for special groups, and language - specific tours, handling special requests from the COR.
Essential Functions
- Greets and registers guests; distributes any required identification badges or safety devices.
- Plans expeditions, instruction, and appropriate commentary based on environmental conditions and client’s skills and ability levels.
- Provides guests and visitors with initial safety and administrative information and direction.
- Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
- Retells and relays important or interesting historical facts, dates, and anecdotes.
- Engages wit and charm to enhance the guest experience.
- Tailors tour content to the age and interest of guests and visitors.
- Facilitates rich discussions that maintain visitors’ interest.
- Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.
- Performs other related duties as assigned.
- Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups, and special interest groups.
- Maintain current CPR certifications from a program consistent with or provided by the American Red Cross or American Heart Association.
- Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.
Work Environment
- Washington, D.C. 20228
- Public Indoor Environment in Governmental Building
Physical Demands
- Prolonged periods standing and walking.
- Physically able to speak for long periods of time while walking without becoming winded.
- Must be able to lift up to 15 pounds at times.
Travel Required
- No travel required.
Required Education & Experience
- Have customer service experience. Experience in a visitor center or public tour service preferred.
- Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages.
Work Authorization/Security Clearance Requirements
- Must receive Clear Background Investigation conducted by Treasury Department
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Public speaking: 1 year (Preferred)
- working in a museum setting: 1 year (Preferred)
- Customer Service: 1 year (Required)
Work Location: In person
