What are the responsibilities and job description for the Service Operations Specialist position at Rudolph Libbe Group?
Key Responsibilities
Requirements
To be successful in this role, you will need strong organizational skills, active listening, effective communication, adaptability, empathy, the ability to multitask, remain calm under pressure, and have attention to detail. You will also need to work well in a team environment and have strong interpersonal skills, as well as strong computer skills, including Microsoft Office.
Education and Experience
High school diploma or equivalent required. Three or more years of dispatch or administrative experience, preferably in a high-performance construction or service industry, is preferred.
- Facilitate service requests from customers by coordinating with service technicians and other personnel.
- Work with technicians to coordinate their schedules and provide them with necessary information.
- Forecast future schedules for technicians.
- Communicate with customers to ensure that all commitments are met.
- Utilize service software for service call setup, tech scheduling, and updates.
Requirements
To be successful in this role, you will need strong organizational skills, active listening, effective communication, adaptability, empathy, the ability to multitask, remain calm under pressure, and have attention to detail. You will also need to work well in a team environment and have strong interpersonal skills, as well as strong computer skills, including Microsoft Office.
Education and Experience
High school diploma or equivalent required. Three or more years of dispatch or administrative experience, preferably in a high-performance construction or service industry, is preferred.
