What are the responsibilities and job description for the Customer Service Representative position at Rug Company?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key in ensuring customer satisfaction and loyalty. We value individuals who are eager to learn and grow within our organization.
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for all customers.
- Utilize computerized systems to manage customer accounts, process orders, and track interactions.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records
- Collaborate with team members to enhance service delivery and support overall business objectives.
- Experience
- Previous experience in customer service or customer support roles is preferred.
- Proficiency in computer systems and software applications relevant to customer service operations.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent typing skills and attention to detail in data entry tasks.
- A positive attitude, strong work ethic, and the ability to work well under pressure.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Ability to Commute:
- Dalton, GA 30721 (Preferred)
Work Location: In person
Salary : $16 - $18