What are the responsibilities and job description for the Front Office Coordinator (Bilingual) position at Rugby Architectural Building Products?
Job Description
Job Description
Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 27 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets.
Position Summary : We are growing and seeking a Front Office Coordinator! The Front Office Coordinator position is accountable for organizing and promoting Rugby Architectural Building Products and Services to existing and new customers.
What’s in It for You :
Monday thru Friday
Competitive Medical – Dental – Vision
Short Term and Long-Term Disability
Life Insurance
401(k) Traditional & Roth with Match
Paid Time Off & Paid Holidays
Voluntary Identity Theft & Legal Services
Appreciation Program
Great TEAM environment
Who We Are Looking For (Education & Experience) :
1 – 2 years demonstrated previous experience in an administrative role
Must be Bilingual (English / Spanish)
Database management / spreadsheet skills – Microsoft Office Suite Intermediate skills preferred
Analytical math skills
Experience with inventory management
Ability to multi-task and problem solve
Knowledgeable of Agility and CRM programs preferred
What You Will Do (Essential Functions) :
Proactively stays informed of daily happenings and potential adjustments
Create paperwork for truck routes and delivery tickets for next day’s delivery
Develop processes, spreadsheets, and procedures to maximize productivity
Process light manufacturing production information
Provide customer service to new and existing customers via phone or in person via counter sales as needed
Maintaining ongoing customer communications and coordinating logistics in various projects and assignments
Answering customer inquiries and resolving customer complaints
Establish and maintain excellent rapport with internal and external customers
Creating and processing daily reports, resolving customer complaints, addressing questions and concerns, as well as ensuring customer orders are complete and accurate.
Be able to use hands to operate a computer or other keyboard instrument.
Movement from sitting to standing and walking a variety of distances frequently throughout the day
Be able to lift and carry products from 5-20 lbs. weight to demonstrate features and functions to the customer.
The functions of this position are usually performed in a climate-controlled office; however, the employee will occasionally have to go into the warehouse. On those occasions, they may be exposed to modest amounts of heat, dust, fumes and noise.
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