What are the responsibilities and job description for the VP of CRM position at Ruggable?
About Ruggable :
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home dcor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Job Summary :
The VP of CRM at Ruggable is a strategic leader responsible for developing and executing customer retention and engagement strategies. This role will oversee the CRM function, focusing on customer retention, loyalty, segmentation, and personalization across multiple channels, including email, SMS, and push notifications. The Head of CRM will work closely with cross-functional teams to enhance customer experience, drive repeat rate and LTV, and achieve key business objectives.
What You'll Do :
- Strategy Development : Develop and implement CRM strategies to drive customer retention, engagement, and lifetime value
- Channel Ownership : Lead and optimize CRM channels (email, SMS, push) and the loyalty program, ensuring alignment with overall marketing and business goals
- Segmentation & Personalization : Utilize data-driven insights to define customer segments and tailor personalized marketing initiatives that resonate with both new and existing customers
- Collaboration : Partner with Acquisition, Ecommerce, Brand, and other cross-functional teams to synchronize CRM strategies with broader business initiatives
- Loyalty Program Development : Revamp the loyalty program, leading campaign planning and feature testing to driving membership growth and LTV.
- Performance Analysis : Regularly evaluate CRM performance metrics, reporting insights to the leadership team, and identifying opportunities for optimization
- Team Leadership : Build, lead, and mentor a high-performing CRM team, fostering a collaborative and innovative work environment
What You'll Need to Have :
Required :
Compensation :
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents linked here.
To all recruitment agencies : Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
Salary : $225,000 - $275,000
