What are the responsibilities and job description for the Bilingual Intake Specialist (Spanish/English) – Law Firm position at Ruiz Law - Personal Injury & Immigration?
Bilingual Intake Specialist (Spanish/English) – Law Firm
Location: Jacksonville, FL (In-Office)
Job Type: Full-Time
Pay: Competitive, based on experience
About Us:
Ruiz Law is a growing law firm dedicated to providing exceptional legal services in immigration, personal injury, and criminal traffic defense. We take pride in offering compassionate, bilingual legal assistance to our clients. Our team values efficiency, professionalism, and client-focused service.
We are seeking a Bilingual Intake Specialist to serve as the first point of contact for potential clients, vendors, and existing clients. This role is phone-heavy and requires someone who is proactive, highly organized, and thrives in a fast-paced environment. If you enjoy talking to people, love answering phones, and can multi-task effectively while maintaining professionalism, this position is for you.
Key Responsibilities:
- Handle high call volumes – answer inbound calls and make outbound calls to confirm appointments, follow up on potential client inquiries, and relay messages from attorneys to clients.
- Conduct initial client intake – gather key information from potential clients before they meet with an attorney.
- Manage the firm's calendar – schedule consultations, coordinate client appointments, and set follow-ups for attorneys and paralegals.
- Maintain excellent client communication – ensure clients receive updates and understand their next steps in the legal process.
- Greet and assist visitors – handle in-person inquiries from potential clients, existing clients, and vendors.
Qualifications:
- Fluent in Spanish & English (required) – must be able to speak, read, and write professionally in both languages.
- Prior experience in a law firm or legal setting (required) – familiarity with immigration, personal injury, or criminal defense law is a plus.
- Proficiency in Office 365 (required) – experience with Docketwise is preferred but not required.
- Exceptional phone etiquette & communication skills – must be comfortable handling high call volumes while maintaining a professional and friendly demeanor.
- Strong multi-tasking & organizational skills – ability to juggle multiple calls, appointments, and tasks without losing accuracy.
- Positive, outgoing personality – we are looking for someone who enjoys talking to people and can provide a welcoming experience for every caller and visitor.
- Ability to work in-office full-time – this is not a remote or hybrid position.
Why Join Ruiz Law?
- Work in a supportive, team-oriented environment.
- Opportunity for professional growth in the legal field.
- Bilingual skills valued and utilized daily.
- Make a real impact helping clients navigate the legal process.
To Apply:
If you meet the qualifications and are excited about this opportunity, we encourage you to apply! Please submit your resume and a brief cover letter explaining why you would be a great fit for this role.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $16 - $18