Client Support Specialist, Full-Time

🚨 Now Hiring: Client Support Specialist (Full Time) – 2 Positions 🚨

Location: Remote – Eastern Time Zone (1) & Pacific Time Zone (1) (U.S. residents only)
Compensation: Competitive, based on experience. Includes health, vision, dental insurance, and 401(k).

You see a client’s success as your success. You thrive on building strong relationships with existing clients, understanding their needs, and helping them overcome challenges. Your passion lies in transforming clients into long-term partners and advocates by showing them the true value of our products and services.

You're the go-to person when a client is stuck, confused, or wants to maximize their experience with the platform. You naturally dig into their unique use cases, share insights, and offer guidance that makes their life easier—and their experience better. You’re the critical link between our clients, our product, and our team, ensuring alignment, satisfaction, and success on all sides.

Sound familiar? This could be the opportunity you’ve been looking for.

This role is essential to our success as we continue to scale with growing market demand and emerging opportunities. It’s a chance to make a real impact at a fast-growing company  that’s leading the way in a cutting-edge industry. If you’re ready to roll up your sleeves, collaborate with a driven team, and help shape the future—we want to hear from you.

✅ What We’re Looking For

• 2 years of customer service experience (preferred)
• A natural communicator—personable, energetic, and patient
• Able to read between the lines of “customer speak” and prevent future issues
• A team player excited to take on real responsibilities
• Excellent organizational skills & attention to detail
• Integrity, humility, and professionalism when working with diverse people
• A self-starter with an entrepreneurial spirit and high sense of urgency
• Excited to grow, innovate, and pursue excellence
• Comfortable in a fast-paced, start-up style environment
• Willing to travel quarterly
• Able to provide professional and personal references if requested
  
  

🧩 This Role Includes:

• 📍 Monday - Friday work week - 
  - Eastern 9am to 5pm
  - Pacific 10am to 6pm 
• 🌎 Remote work – must be based in either Eastern or Pacific Time Zone
• 💼 Opportunity to work beyond tickets – contribute to projects & process improvements
• 🤝 A collaborative team that values ownership and impact
  
  

📊 Measurable Accountability Metrics

To succeed in this role, you’ll be expected to meet the following benchmarks:

• ⏱️ Response Time: Average first response time of under 30 minutes during working hours
• 🌟 Customer Satisfaction: Maintain a 95% positive rating on tickets you own
• ✅ Resolution Time: Resolve tickets within an average of 4 hours
• 💡 Use Case Identification: Proactively identify 2 client messaging use cases per week to support platform improvement and training
  
  

💼 Key Competencies

• 🧠 Technical Knowledge: Comfortable with basic technical concepts and tools
• 🤝 Customer Service: Strong skills in active listening, empathy, and resolution
• ✍️ Communication: Clear and effective in both written and verbal formats
• 🛠 Problem Solving: Able to confidently apply known solutions to common issues
• 🤗 Teamwork: Collaborative and reliable, contributing to a positive team culture

If you’re excited about making a real impact, working in a fast-moving environment, and helping customers thrive—we want to hear from you.

Apply now and let’s build something great together.

Salary : $21