Inside Sales Permanent Representative

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Inside Sales Permanent Representatives are responsible for receiving and processing calls from commercial customers. Primary responsibilities are to receive in-bound calls, selling new permanent commercial trash and recycling accounts over the phone and handling service adjustments, while passing on certain calls, after qualifying, to Reps requiring site visits or additional information. This position uses problem solving skills on a daily basis to resolve customer inquiries and maintain strong customer relationships. The hours and level of responsibility may vary by location.

Days: Monday - Friday

Hours: 8:00 am - 5:00 pm

Responsibilities Of Position

• Acquire new revenue growth by handling inbound new business calls for permanent commercial “D” and “E” size customers.
• Effectively negotiate to retain customers from in-bound calls related to lost business due to competitive reasons. Contact the appropriate sales representative if the customer cannot be retained.
• Respond to all increases and decreases in service, change of ownership, and other miscellaneous service changes that affect revenue.
• Negotiate with all customers to retain the relationship during pricing initiatives.
• Provide customers with assistance regarding billing issues/questions.
• When needed, respond to inbound temporary business calls which are not managed by a Construction Sales Representative.
• Process paperwork for permanent service placements utilizing Rumpke system, complete credit applications, process credit payments, complete short orders, provide delivery instructions, assist with mailing campaigns, etc.
• Maintain weekly activity reports and submit them on a timely basis.
• Communicate and coordinate with sales and operations departments to ensure follow-up on sales leads, set-ups, missed stops, and other customer-related issues.
• Distribute leads to others within the Sales organization.
• Update and secure Customer Service Agreements.
• *Specific to only RBN Rep: Rumpke Bare Necessity functions (i.e – Lg. event coordination and planning).
• Other duties as assigned.
  
  

Skills & Abilities Needed For Position

• General knowledge of office functions.
• Excellent verbal & written communication skills.
• Must be organized and detail-oriented with the ability to multitask.
• Proven analytical/problem solving solutions for the customer and the company.
• Computer proficiency in Windows and Microsoft applications experience, a plus.
• Excellent customer service and data entry skills.
• General knowledge of office functions.
• Must be able to work in a fast-paced environment. Must work efficiently and effectively, both independently and as a team.
• Able to meet deadlines and complete assignments within stated time frames.
• Ability to always present and maintain a professional appearance and demeanor.
  
  

Physical Requirements In a Regular Workday

• Occasionally working in areas of dust, odors, mist, gases, other airborne matter.
• Continuously sitting in office environment.
  
  

Additional Working Conditions/Aspects

• Ability to travel between offices, as required.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.
  
  

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.