Customer Success Representative

Job Description

Drive innovative healthcare technology solutions with RunDNA!

RunDNA is on a mission to revolutionize how health and fitness businesses operate, and we need a trailblazing Customer Success Manager to help us lead the charge. RunDNA is seeking a Customer Success Manager to help our customers thrive in their transition to our subscription model. If you're passionate about helping healthcare practices grow while building lasting relationships, you might be exactly who we're looking for!

Why RunDNA?

• Strategic Impact : As a key player in our transition to a subscription model, you'll shape how practices implement and succeed with our technology
• Collaborative Environment : Work directly with our Sales & Education teams to ensure customers maximize both clinical and business value
• Growth Opportunity : Help build and refine our customer success processes from the ground up

Hours : FT

Base Salary : $60,000

Bonus Potential : Performance based bonuses

Benefits : Unlimited PTO

Contract or W2 :   W2

Location : Wilmington, DE; flexible schedule, requires in-person

Duties and responsibilities

• Build and Enhance Customer Success Processes : This role is the glue between our customers and RunDNA. You'll refine and oversee a seamless customer success process that ensures customer satisfaction every step of the way.
• Lead and Collaborate : Initially  you will be performing and enhancing current customer success processes. As we grow, you’ll have the opportunity to  grow into a position that will lead a larger team, crafting a cohesive unit that thrives on creativity and collaboration.
• Ensure Subscription Success : Focus on keeping our clients engaged and satisfied for the long haul. You’ll help us reduce churn and build lasting relationships in the health and fitness communities.

Qualifications

• Experienced in Subscription Customer Success : You have at least one year of experience in subscription-based customer success OR experience helping companies onboard new procedures, ideally within the tech sector. Focusing on managing customer churn and maintaining engagement are your bread and butter.
• Strategic Thinker : You thrive on creating business models for success and learning / adapting how individual customers can thrive using RunDNA products
• Adaptable and Proactive : You thrive in dynamic environments and are comfortable with the challenges of setting up new systems and processes.
• Organized and Data Driven : You understand that scalability comes from organization and process, with data as the backbone for systems to determine outcomes
• Technology Focused : You focus on data-driven decision making to verify your intuitive sales approach. Experience with CRM software and other tools of the trade is part of your everyday functions.

Tools You’ll Use

• Asana
• Hubspot
• MS Office Suite

Success Metrics

• Customer retention rates
• Customer Satisfaction
• Net Promoter Score

Salary : $60,000