Banquet Captain

Job Overview

The purpose of this position is to lead, plan and oversee the banquet operations including service, and set-up of service. The position will report to the Wedding & Event Coordinator to ensure the banquet operations can meet the demands of the clients successfully.

General Responsibilities

• Oversees banquet service operations and ensures that all banquet service details are executed. Assist in ensuring that the events are on time. Makes adjustments as needed and relays that information to the appropriate personnel.
• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted. Confirm and set up all A/V equipment needs per contract for the event.

• Effectively direct and oversee the performance of the banquet service staff, including direct supervision. Provides leadership to the staff in the absence of the Wedding & Event Coordinator.
• Be an active liaison between the guests and other Resort staff to ensure outstanding customer service while maintaining company procedures and complying with company policies.
• Closely monitor and enforce uniform policy.
• Responsible for end-of-shift duties including, but not limited to, cleaning event space and all work areas, returning banquet bar inventory, and releasing staff.
• Maintain all equipment and facilities in an organized, clean, safe environment.
• Communicate any areas of need, problems, and concerns immediately and effectively.
• Perform monthly inventories
• On-site time management monitoring including meal period compliance.
• Audio, projector, mic set up and coordination

Job Qualifications

Education:

• High School diploma or GED

License/Qualifications:

• Food Handler's Permit
• Valid OLCC Permit
• Valid Driver's License

Experience:

• Minimum of 2 years experience in Banquets, Food & Beverage, Conference Services or a related discipline is required.
• Excellent written and oral communication skills required
• Positive interpersonal and customer service skills required
• Strong project management skills required

• Ability to perform the physical requirements of position
• Must have Audio Visual skills

Discretion / Independent Judgment

• This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. A Banquet Captain will be expected to work with guests and visitors to ensure satisfaction. A Banquet Captain will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Working Conditions

• May be indoor or outdoor setting
• May work on high or precarious places
• Varying schedule to include evenings, holidays and extended hours as business dictates