Room Inspector

Job Overview
The purpose of this position is to ensure the cleanliness of rooms. The Lead
Housekeeper/Room Inspector position will encounter guests and must demonstrate excellent
customer service at all times. Housekeeping Associates play an important role for our guest
experience every day.

General Responsibilities
· Consistently demonstrate S.E.E. (Smile, Eye Contact and Engage) and offers
professional, friendly and excellent customer service.
· Prepares daily list of rooms for Room Attendants
· Updates Room Attendants board with check outs.
· Assists in stripping the linen from the rooms and having it ready for laundry service pick
up by 11am daily.
· Assists in the cleaning of hotel rooms: dusting, vacuuming, changing bed linens,
cleaning bathrooms, and ensures rooms are presentable upon guest arrival.
· Ensures Rooms are done according to time limits.
· Puts clean rooms back into system for next guest arrival.
· Works closely with maintenance department in creating work orders and repairs.
· Comply with all resort safety guidelines.
· Pick up ground litter around hotel or wherever visible.
· Ability to fully understand and successfully execute all job duties in housekeeping
department.
· Must be able to work a flexible schedule to fill all departmental shifts, which may include
evenings, holidays, weekends and extended hours as business dictates.
· Demonstrate basic computer knowledge to document daily activity report to Rooms
Manager.
· Basic understanding of budgets, time management skills, guest recovery service,
inventory and ordering.
· Demonstrates leadership and ability to motivate and encourage staff and ability to
diffuse employee situations as they arise.
· Comply with all policies and procedures set forth by the property Employee Handbook.
· May perform similar duties as requested by supervisor.
Job Qualifications
Education:
· High school diploma or equivalent.
Experience:

· Housekeeping and customer service experience preferred.
· Strong organizational skills required.
· Must be fluent in verbal and written English.
· Must have attention to detail.
· Be able to lift up to 50 lbs.
· Be able to push up to 200 lbs.
· Excellent customer service skills.
FLSA Information
Management Activities
· None
Discretion / Independent Judgment
This position does represent the company in handling complaints, arbitrating disputes or
resolving grievances. As a Lead Housekeeping/Room Inspector you will be expected to work
with Associates and visitors to ensure satisfaction. A Lead Housekeeping/Room Inspector will
have to take initiative and get creative in resolving challenges and involve a manager only
when previous methods have been unsuccessful.
ADA Information
Physical Requirements
· Ability to speak and hear
· Close and distance vision
· Identify and distinguish colors
· Frequent sitting with some walking and standing at times
· Frequently lifts/carries up to 50 lbs
· Occasionally pushes/pulls up to 200 lbs
· Continual use of manual dexterity and gross motor skills with frequent use of bi-manual
dexterity and fine motor skills
· Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly
Working Conditions
· Will be limited indoor and mostly outdoor work environment
· Varied weather conditions are expected
· Will work near moving or mechanical parts
· Varying schedule to include evenings, holidays, weekends and extended hours as
business dictates