What are the responsibilities and job description for the Customer Service Associate - Retail Support Center - Marshall, MN position at Runnings?
About the Position :
We are seeking a Customer Service Associate to provide exceptional service to our customers and support our dynamic Marketing and eCommerce team. This role is crucial in maintaining our reputation for outstanding customer service. You'll be the first point of contact for our customers who shop Runnings.com, handling inquiries, concerns, returns, and exchanges via email and phone. You will help create and edit content for our website to improve the customer experience. Additionally, you'll play a vital role in supporting our marketing efforts through projects such as coordinating community support requests.
How You Will Contribute :
- Be the First Point of Contact : Serve as the initial contact for customer inquiries through phone and email, ensuring a positive experience for every customer interaction.
- Customer Issue Resolution : Address and resolve customer concerns and complaints promptly and empathetically, offering solutions that reflect our commitment to customer satisfaction.
- Order Management : Process orders, returns, and exchanges efficiently, ensuring all transactions align with company policies.
- Collaborate with eCommerce Team : Work closely with the eCommerce team to help enhance the customer experience on Runnings.com through website content updates and troubleshooting.
- Support Marketing & Community Initiatives : Manage community support applications, an important piece of fostering strong relationships.
- Administrative Support : Assist with data entry, analyzing eCommerce initiatives, and coordinating marketing events and materials to support team goals.
What You'll Bring :
Why Runnings?
At Runnings, we are passionate about providing quality products and exceptional service to our customers. As a rapidly growing retailer in the Farm, Home, and Outdoor space, we offer a collaborative, innovative work environment where your contributions directly impact our success. This position offers competitive compensation and benefits, along with opportunities for professional development and career growth.
Working Environment
