What are the responsibilities and job description for the Supervisor position at Runway 19 Greenwood, LLC?
Looking to grow your career and manage your dream team? We’re a Best Place to Work certified business that’s growing our brand and looking for influential leaders. Some our competitive perks include Paid Time Off, a 30–40-hour work week, and a 401k available.
We treat our team members right and are looking for someone ready to make an impact. Apply today to see what we’re all about.
We treat our team members right and are looking for someone ready to make an impact. Apply today to see what we’re all about.
The Restaurant Supervisor oversees the execution, training, and guest satisfaction during their Supervisory shifts. They always maintain professionalism and act as a positive representation for Garrett Restaurant Group. This role has a primary focus of ensuring guest satisfaction and mentorship to team members. This position has a generous base rate of pay, in addition, is eligible for TIPS!!!
Major Objectives:
- The Restaurant Supervisor is responsible for driving sales and controlling expenses while delivering a top-notch guest experience.
- The Restaurant Supervisor is responsible for overseeing activities of team members while ensuring that operations run smoothly and issues are addressed
Specific Duties and Responsibilities:
- Understand and implement policies, procedures, standards, specifications, and training programs
- Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team
- Follow labor plans and staffing matrices for hiring and schedule writing
- Maintain responsibility for financial performance directly impacting restaurant operations
- Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations; including company standards
- Recruit, build, and coach teams to continuously grow in operations and professional development
- Serve as trainer and mentor to Team Members (TMs)
- Engage in timely performance feedback conversations with TMs
- Execute training programs as outlined by company standards and local regulations
- Achieve company objectives in sales, service, quality, appearance of facility, and sanitation/cleanliness through training of team members and creative a positive and productive working environment
- Drive guest traffic by developing, planning, and carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives
- Check in on guests to enquire about food quality and service
- Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations
- Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.
- Resolve guest dissatisfaction with professionalism and in accordance with company standards
- Keep all equipment clean and in excellent working condition through personal inspection and by following company preventative maintenance expectations
- Receive products in the correct unit, count, and condition. Rectify non-compliance.
- Prepare all required administrative work, including but not limited to forms, reports, and schedules in an organized and timely manner
- Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations
- Any other duties/tasks as assigned.
Qualifications:
- Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds
- Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space
- Be 21 years of age
- Have knowledge of service, food and beverage, generally involving at least three years of FOH operations and/or supervisory positions
- Understand cooking times, temperatures, and processes
- Ability to work in any position in the restaurant for extended periods of time
- Possess math skills for understanding financial statements and have the ability to operate a cash register and POS system
- Must obtain certifications as required by company policy
Prerequisites:
- Consistently detail oriented
- Strong organization skills
- Ability to recognize personal shortcomings
- Excellent verbal and writing skills
- Ability to listen and understand intents and goals
- Ability to think creatively and with innovation
- Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants
- Proficiency in Microsoft Office Suite
- Analytical skills to forecast and identify trends and challenges
Pre-Prerequisites:
- Positive attitude
- Highly organized and efficient multi-tasker
- Relentless problem-solving skills
- Will never claim the work of others as their own
- We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
- Ability to anticipate
- Understanding the difference between causation and correlation
- We are all broom pushers. Every member of our team is willing to work and support at all levels