Description

Position Summary

Provides administrative support to managers and staff in a branch environment.  Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization.                                                                                       

Essential Responsibilities

• Greets guests in a professional, friendly, hospitable manner.
• Opens and closes visitor’s area.
• Answers phones, takes messages or fields/answers all routine and non-routine questions.  Works in cooperation with other staff to cover phones.
• Establishes, develops, maintains and updates filing system for the branch.
• Organizes and prioritizes large volumes of information and calls.
• Sorts and distributes mail.  Responds to regularly occurring requests for information.
• Performs a variety of clerical duties including, but not limited to: general correspondences, memos, charts, tables, graphs and other business documents.  Proofreads copy for spelling, grammar and layout. 
• Assist Senior Loan Officers with the preparation and distribution of marketing materials.
• Stay informed of trends and developments in the local real estate market and the competitive environment.
• Maintain a professional image and standards consistent with company policies and procedures.
• Responsible for a high level of confidentiality and security while handling personal information; verbal and/or written documentation.
• Perform other support/administrative tasks as requested.

Requirements

Experience and Training

• High school diploma or equivalent.
• A minimum of one year related experience, preferred.

Knowledge, Skills and Abilities

• Ability to read, write, and communicate at a level consistent with the requirements of this position and comfortable working with the public.
• Must be able to make good decisions and meet deadlines.
• Excellent communication skills; verbal and written; holds self to a high level of quality.
• Must be self-motivated and enthusiastic to obtain personal and company goals.
• Ability to stay organized to easily retrieve information and documents as needed.
• Knowledge of Microsoft Office products; Word, Excel, Power Point and Outlook.
• Ability to exercise independent judgment to plan, prioritize and organize diversified workload and recommend changes in office practices and procedures.
• Flexibility to adapt to peak periods of heavy work and pressure.

Physical Demands and Work Environment

Physical Demands:

• Mostly sedentary, however, while performing the duties of this job, the employee is occasionally required to walk; reach with hands and arms; stoop; talk and hear.
• Extensive reading and computer use is expected more than 50% of the time.  Receiving and expressing detailed information verbally, in person and by telephone is essential.  Must be able to verbally communicate effectively with others.
• Occasionally lift and/or move up to 15 pounds.
• Regular attendance is necessary and essential to this position.

Work Environment:

• Professional atmosphere in a branch environment
• While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time. 
• Care must be observed while driving – absolutely no texting while driving.