Vacancy Name
PROGRAM MANAGER - Karluk Manor
Vacancy No
VN718
Employment Type
Full Time Exempt
Location
Karluk
Salary Range
71,635 DOE
Salary Period
Annual
Benefits
BENEFITS : As a full time, regular employee, you will be eligible to participate in our competitive benefits programs on the first day of the month after your 60th day of employment, including but not limited to :
Medical, Dental & Vision
Life & Supplemental Insurance
401K / Pension Plan
Flexible Spending Account / Health & Dependent Care
Health Savings Account
Employee Assistance Program
20 days (160 hours) of accrued Paid Time Off
12 Established paid holidays
Monthly Wellness Reimbursement
Job Details
JOB SUMMARY : Provides supervision, leadership, and program development within the Supportive Housing Division to promote effective program management, evaluation, and development. Provides supervision and leadership in all areas of recovery services to ensure the application of best practices.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES :
- Responsible for the supervision and oversight of tenancy support services for the Supportive Housing Division.
- Provides principal housing management oversight for one or more specific supportive housing properties, as assigned.
- Supervises, trains, and provides supervision to housing support staff. Develops and conducts training sessions and coordinates staff development plans.
- Responsible for recruitment, hire, orientation, supervision, and evaluation of assigned positions. Coordinates staffing patterns to ensure adequate coverage.
- Gathers and prepares information to meet all grant and RurAL CAP reporting requirements. Provides oversight on data quality standards and ensures good quality control on various reporting and tracking databases.
- Monitors and develops program evaluation standards to meet requirements of all program funding sources and ensures that programmatic evidence-based practices are being implemented.
- Maintains fiscal accountability for program funds, and preparation and management of budgets. Monitors program expenditures, including purchase and distribution of program supplies, materials, and equipment.
- Coordinates and networks with partners and community agencies to assist in the provision of coordinated services, represents the agency on committees and advisory groups
- Oversees the advertisement and related activities to recruit new tenants and / or program participants. Maintains, audits, and ensures compliance of tenant / participant files.
- Assists in the development of documentation systems and standards, including compliance with applicable state and federal laws and regulations. Documents program / housing activities and appropriately high risk or critical situations and oversees property and service notations.
- Establishes and develops working procedures and operations for Supportive Housing Division programs and ensures compliance with these procedures.
- Oversees the development, delivery, and implementation of programmatic curricula and materials.
- Conducts staff meetings and assists with the Division's strategic planning.
- Establishes and maintains all relevant management information systems to ensure compliance with funding sources and to ensure minimal preparation is required for regularly scheduled internal and external audits. Works with all program auditors to successfully evaluate program effectiveness.
- Promotes agency goals and serves as a public representative of RurAL CAP and the Supportive Housing Division at the request of the SHD Director.
- Interprets and communicates work procedures and company policies to provide assigned staff with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Encourages and builds mutual trust, respect, and cooperation among team members and getting members of a group to work together to accomplish tasks.
- Discusses job performance problems with employees to identify causes and issues and to work on resolving problems, takes appropriate personnel action.
- Trains and instructs employees in job duties and company policies.
- Recruits, interviews, and select employees in accordance with established agency policies and procedures.
OTHER RESPONSIBILITIES :
Assists in the development of policies and procedures to enhance service delivery.Assists in the development and operationalizing of recovery services. Substitutes for SHD Director as requested.Performs other job-related tasks as requested by the Operations Director.Serves as a community advocate for the homeless, and persons with addictions, mental health issues and / or disabilities.WORK ACTIVITIES :
Researches, observes, receives, and analyzes information from all relevant sources.Uses computers and computer systems effectively to compose professional business documents and letters, enter data, create spreadsheets, and process information.COMPETENCIES, SKILLS, AND ABILITIES :
Ability to motivate and direct people as they work and identify the best people for the job.Possesses negotiation abilities to bring others together to try to reconcile differences.Possesses judgment and decision-making abilities to evaluate the relative costs and benefits of potential actions to choose the most appropriate one.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Ability to manage work time well, prioritize and meet deadlines.Ability to exercise good judgement, courtesy, and tact.Demonstrated ability to work effectively in a team environment.Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality.Ability to read, comprehend, and follow established policies and procedures.Able to establish good rapport with people of diverse cultures and belief systems.WORK ENVIRONMENT / JOB CONDITIONS :
Agency is a mandated tobacco, drug, and alcohol-free workplace.Uses computers and computer programs effectively to enter data, create spreadsheets and process information, and develop documents, program, and training materials.Must have the ability to operate the following equipment : desktop computer, telephone, copier, PC printer, and fax machine.Able to endure work fluctuations, deadlines, and interruptions, and occasionally work beyond regularly scheduled hours to complete assignments as required.Position requires extensive networking, teamwork with other employees, and an ability to share information and speak in open forums in front of groups.Ability to attend numerous on and off-site meetings as a participant or presenter.Communicates with others outside the organization, representing the organization to customers, the public, and other external sources in person, in writing, or by telephone or e-mail in keeping with current policies & procedures.Capable of maneuvering through the Supportive Housing Division facilities.Ability to respond quickly in emergency situations and deescalate hostile, aggressive, or threatening situations.PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly to grasp, type, see, talk, hear, and lift and carry 50 pounds of weight by utilizing proper lifting techniques and working in a safe manner. This position will also be performing physical activities such as climbing, lifting, balancing, walking, stooping, bending, and handling materials.Occasionally performs sedentary activities that require sitting for long periods and repetitive use of hands, wrists and arms for handling, positioning, moving materials, and manipulating things.Must be in good general health and free from serious physical, mental health and / or substance abuse problems.POSITION TYPE / EXPECTED HOURS OF WORK : This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
TRAVEL : Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
EMPLOYMENT REQUIREMENTS AND REQUIRED EDUCATION :
Must be at least 21 years of age.BA Social Work, Behavioral Sciences, or other human service field and three (3) years related experience, or seven (7) years equivalent experience in Human Services Work, or related fields including grant and budget management and development of policies and procedures.Must pass state and federal background checks, including fingerprints.Successfully complete, and maintain, CPR and First Aid trainingStrong time management and organizational skills and ability to prioritize projects and assignments, solve problems independently and produce professional results under deadlines with little or no supervision.Excellent writing and documentation skills.Ability to lead a multi-disciplinary staff with demonstrated competency in professional development and training, evaluation, cultural competency, ethics, confidentiality, team building, and management strategies.Demonstrated ability to effectively communicate at multiple levels with culturally diverse clientele.Demonstrated effective oral and written communication skills including experience in public speaking, expertise in report writing, and development of audio / visual resources and handouts for educational lectures public information.Ability to maintain resident records in accordance with legal responsibilities, and State, Federal and agency reporting requirements and standards and to evaluate client performance and coordinate appropriate action with the Director.Ability to build partnerships and collaborations with other organizations and agencies that support a common mission.Responsible work ethic with reliable attendance.Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations.Proven ability and willingness to be self-directed in problem-solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member.Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into intricate database programs and proficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.Capable of reading, understanding, and following written procedures and policies related to job responsibilities.Ability to manage work time well, prioritize and meet deadlines.Proven ability to work independently and as part of a team and demonstrate initiative and creative problem solving.High degree of professionalism; ability to exercise good judgment, courtesy, and rapport building in working with a diverse staff and residents; ability to maintain confidentiality.Personal wellness plan that encourages perseverance, compassion, and optimism toward life.Must be able to provide own transportation to meet work schedule requirements.Must have a valid driver's License and maintain a valid driver's license throughout the course of employment. Must provide a copy of current driving record from the Department of Motor Vehicles annually.Must have an insured vehicle, present proof of insurance, and maintain proof of insurance throughout the course of employment.Agency recommends annual TB screening, Hepatitis A & B vaccination and physical as part of employee's personal wellness plan (Recommendation - Not a requirement of this position).PREFERRED EDUCATION AND EXPERIENCE :
MA in social work, human services, or other related field, in addition to work experience in the field of addictions and certification as a chemical dependency counselor preferred.A current chemical dependency counselor certification from the State of Alaska or the NAADAC. Knowledge of alcohol and drugs, their addictive properties, patterns of abuse, and their physical, emotional, intellectual, and spiritual impact on the individual.Provides principal housing management oversight for one or more specific housing properties, as assigned.Knowledge of social, cultural, and economic conditions in rural Alaska; cross-cultural experience working with Alaska Native populations.Technical experience in grant management, service delivery, and property management.Experience with ServicePoint (AKHMIS), and YARDI.
Salary : $71,635
