Quality Improvement Manager

EXTERNAL APPLICANTS ONLY

The Rural Health Group Quality Improvement Manager is an energetic, organized individual who takes ownership and initiative and is expected to handle a wide range of duties from specific aspects of complex project coordination and implementation, to training, educating and supporting staff in quality improvement. Strong administrative and organizational skills with excellent attention to detail are required. The Manager must be creative and able to work in a very fast paced, dynamic environment.

The Manager will be responsible for organizing and supporting the quality improvement and educational activities of RHG’s PCMH program, which includes monthly PCMH meetings at each site and all-clinic learning sessions. The Manager will develop and support QI teams in each FQHC site. The Manager will be responsible for learning and applying methods to improve workflow to satisfy Value-Based Plans quality measure as well as coaching and mentoring quality improvement teams to apply QI methods to address performance gaps. Serves as a team lead responsible for consulting with providers and their teams to improve the effectiveness and efficiencies of provider practices.

Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

1. Good Judgment
2. Communication/Customer Service/Teamwork
3. Passion
4. Honesty
5. Responsibility
6. Job-Specific Skill Set

RESPONSIBILITIES

• Works with Director of Quality Improvement and RM to conduct training, coaching and mentoring of site QI teams from participating health facilities through regular monthly site visits.
• Works closely with the clinical team and Manager to analyze health care process and outcome data from each clinic to determine areas of improvement; work with clinical teams to test changes to improve quality and care coordination.
• Leads Quality Improvement Team to oversee timely deliverables.
• Tracks HEDIS/UDS measures with the assistance of the Quality Data Analyst to ensure the plan meets the goal set for the quality measures.
• Obtains and analyzes quality metrics and reports for care opportunities, supports practice implementation of care coordination and care management, identifies action plans for providers and their teams to implement to improve cost, quality and the patient experience and participates in design, development, and implementation of community learning forums.
• Makes recommendations to providers and practice teams on office based care delivery interventions resulting in cost of care savings and improved health outcomes for patients.
• Has a higher level of data knowledge and experience with the ability to analyze data and apply findings to improve workflows
• Promotes practice transformation to team based patient centered care delivery.
• Actively participates in various community and multi-department committees to assure effective program implementation.
• Tracks progress of program and prepares status reports to board and senior management.
• Maintains up to date knowledge on Patient Centered Medical Home, Care Delivery System Redesign and Accountable Care Organizations.
• Responsible for the ongoing quality improvement program at RHG including the Safety Net Medical Home Initiative.
• Responsible for teaching staff rapid cycle improvement model.
• Responsible for submitting and maintaining recognition status through NCQA as a Patient Center Medical Home.
• Participates in the governance and compliance of the 340B program as part of the Pharmacy and Therapeutics (P&T) Committee.

REQUIREMENTS

• At least 2 years in healthcare management
• If a nurse, must have active North Carolina LPN License or North Carolina RN License required.
• Excellent organizational, telephone and communication skills
• Excellent leadership and teamwork skills
• Ability to multi-task and work efficiently in a potentially stressful environment
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Pleasant, professional approach; must be able to work well with the public and provide excellent internal and external customer service
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Possess knowledge of modern office equipment and Microsoft Office software programs
• Basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
• Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is also a condition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.