eCommerce Quality Assurance Site Analyst

About Rural King
Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
Our customers appreciate our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
Our Mission
We value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately.

What We Offer
We provide a comprehensive benefits package, including:
• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

Job Summary
As a QA Site Analyst, you will be responsible for testing and ensuring the quality and functionality of our website across multiple devices and platforms. This role involves identifying bugs, performing manual and automated testing, and ensuring a seamless user experience by checking for broken links, usability issues, and performance inconsistencies.

• Conduct thorough manual and automated testing of the website to identify bugs, glitches, and inconsistencies.
• Ensure the website performs optimally across various browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile).
• Create, maintain, and execute detailed test cases based on functional requirements and project specifications.
• Identify issues, document them in bug tracking systems (i.e. Jira), and work closely with developers and other teams to resolve them.
• Perform usability tests to ensure that the site is user-friendly, intuitive, and aligned with best practices in design and user experience (UX).
• Maintain and update test reports, tracking metrics such as defect rates, test coverage, and testing results, to ensure continuous improvement.
• Continuously monitor the website to ensure there are no technical issues and provide feedback for improvements.
• Ensure that the website meets quality standards and follows industry best practices, including accessibility and security guidelines.
• Create clear documentation for test plans, procedures, and results to maintain consistency and traceability in the testing process.
• Work alongside a team of talented professionals who are passionate about their work and strive for excellence every day.
• Be part of a team that celebrates achievements, promotes teamwork, and recognizes individual contributions.
• Take ownership of challenging assignments and have the autonomy to implement innovative solutions.
• Play a pivotal role in shaping the strategic direction and making a tangible difference.
• Act as a trusted internal partner across departments to collaborate on initiatives projecting positive business outcomes.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.
  Supervisory Responsibilities
  No

Essential Qualities for Success

• At least 1-3 years of experience in Quality Assurance (QA), testing, or a related field, with a preferred focus on web or e-commerce platforms.
• A bachelor's degree in computer science, Information Technology, or a related discipline is strongly preferred, or an equivalent combination of education and experience.
• Experience with bug tracking tools (e.g., Jira) and version control systems.
• Familiarity with cross-browser and device compatibility testing, as well as accessibility testing (WCAG standards).
• Strong attention to detail, with a proven ability to review and analyze information for accuracy and consistency.
• Excellent problem-solving skills and a solution-oriented mindset to address challenges efficiently.
• Effective written and verbal communication skills to collaborate with development and product teams, convey ideas clearly, and provide direction.
• Strong interpersonal skills to build rapport, foster collaboration, and motivate team members.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Proven track record of producing high-quality, error-free work and achieving desired outcomes.
• Demonstrated ability to adhere to processes, while identifying and addressing deviations when necessary.
• Experience managing complex projects, ensuring smooth workflows, and delivering on time with efficient resource use.
• Resilience and adaptability to new environments, responsibilities, and tasks.
• Ability to make sound decisions by evaluating options and considering key factors.
• Leadership skills to set expectations, motivate teams, and deliver high-quality results.
• Proven ability to manage multiple tasks while maintaining a proactive and results-driven approach.
• Strong decision-making and problem-solving skills to minimize delays and disruptions.
• Demonstrated ability to influence outcomes effectively and constructively.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.
The pay range for this position is $50,000 - $66,150 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs.

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