What are the responsibilities and job description for the Front End Lead Team Manager position at Rural King Supply?
About This Role
The Front End Lead is responsible for overseeing front-end operations, ensuring seamless and efficient checkout processes. As a key member of our team, you will lead the front-end associates, providing comprehensive training and development opportunities.
- Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educating them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
- Provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.
- Maintain margin bins to optimize product visibility and organization.
- Communicate professionally with all Rural King associates and customers.
- Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.
Responsibilities
The Front End Lead will be responsible for:
- Ensuring comprehensive training for new front-end associates and overseeing their development.
- Overseeing cashier transactions and customer service desk layaway transactions including monthly layaway audits.
- Executing accurate cash management, returns, layaways, exchanges, and price dispute resolutions.
- Setting up and managing tax-exempt customer plans, ensuring accuracy and compliance.
- Ensuring proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
- Maintaining heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
- Responding to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
Supervisory Responsibilities
This role does not have supervisory responsibilities.
