What are the responsibilities and job description for the Retail Operations Supervisor position at Rural King Supply?
About The Position
We are seeking a highly skilled and experienced Front End Lead to join our team at Rural King Supply. As a key member of our front-end operations, you will be responsible for providing leadership and guidance to our front-end associates, ensuring seamless and efficient checkout processes.
- Lead the front-end associates, providing comprehensive training and development opportunities.
- Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
- Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educating them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
Key Responsibilities
The successful candidate will be responsible for:
- Ensuring comprehensive training for new front-end associates and overseeing their development.
- Providing additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.
- Maintaining margin bins to optimize product visibility and organization.
- Communicating professionally with all Rural King associates and customers.
- Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.
Requirements
To be considered for this role, you must possess:
- At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education.
- Meticulous attention to detail and strong math skills for accurate cash handling.
- Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
- Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
