Pre-Service Patient Resource

• Updates Registration Errors & Warnings, correct and updates the registration information in EPIC.
• Calls patients to gain financial information, create and quote estimates, determine financial status and ability to pay.
• Informs the patient and family of all the possible payment options that apply to their account.
• Collects on the estimated balances prior to the time of service.
• Acts as a resource for scheduling self-pay patients, quoting test prices, quoting special order DME.
• Discusses previous open unpaid balances and bad debt with patients, from warm transferred calls prior to scheduling, making payment arrangements or referring them to the agency prior to scheduling testing.
• Identifies patients who have large out of pocket amounts and works with them to make arrangements for payment prior to new services being rendered.

• Benefit Verification

• Obtains and verifies patient insurance information, updates the pre-registration account records.
• Reviews real time authorization events using Experian to ensure testing has been approved, working with the ordering physician offices, to obtain approval prior to service and prevent denied services.
• Follows-up on missing orders and non-authorizations with the ordering physician & patient.
• Screen for “add-on” procedures to ensure tests are authorized or waivers are signed.
• Work with physician practices to ensure the manual referral & authorization are completed prior to testing
• Use the “FYI” function in EPIC to communicate message that need to be delivered to the patient at the time of the registration check-in

High school diploma required, bilingual highly desired, 2 to 5 years previous hospital  collection experience preferred. Excellent oral communication skills needed, prefer EPIC experience. 

$18.86 - $28.30 Hourly

RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH’s anticipated wage or salary reasonably expected to be offered for the position.  Offers may vary depending on the circumstances of each case.  Benefits can be found here.

Salary : $19 - $28