What are the responsibilities and job description for the Ford Master Technician position at Rush Enterprises, Inc?
The Lead Technician performs a dual role, works as a technician performing repair work as needed to ensure timely completion of service; and as a shift supervisor to ensure qualified technicians perform repairs correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.
Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
- Assist employees with questions and resolution of technical work problems.
- Provide training on an as need basis, appraise employee performance, reward and discipline them when warranted, and address complaints, and solve problems.
- Assist the Service Manager in screening employee candidates, conducting interviews, and hiring.
- Assist technicians in developing their skills and ensure assigned personnel receive appropriate manufacturer’s training.
- Greet customers, communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
- Perform all necessary diagnostic and documentation functions on the company computer system.
- Schedule repair work and assigns technician(s) to mechanical segments that match their skill level to ensure quality.
Benefits:
- We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Basic Qualifications:
- High school diploma or general education degree (GED).
- 9 years’ experience as a Class 7 & 8 technician in a dealership or related truck service facility.
- Valid Commercial Driver’s License (CDL) and be insurable.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
