What are the responsibilities and job description for the Mobile Service Advisor position at Rush Enterprises?
The Mobile Service Advisor is responsible for coordination of customer's repairs on a mobile service basis. The advisor will work closely with mobile service technicians to ensure customer needs are met.
Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities :
- Create repair orders in the business system according to mobile technicians and customer needs.
- Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate and in a timely manner.
- Maintain work in process repair orders until completion. Upon completion, contacts customer to receive payment.
- Check on progress of repair throughout the day in coordination with the mobile technician. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
- Handle telephone inquiries regarding inbound work and work in process. Dispatch mobile technician to customer location for repair needs.
- Establish customer's method of payment. Obtain credit approval, if necessary.
Education and / or Experience
Skills
Benefits :
Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
RUSHINDGEN
Minimum Pay Rate
USD $65,000.00 / Yr.
Maximum Pay Rate
USD $85,000.00 / Yr.
Salary : $65,000 - $85,000
