What are the responsibilities and job description for the Patient Service Specialist position at RUSH Physical Therapy?
Overview :
Patient Service Specialist
Oakbrook Terrace, IL
Location : 17W 580 Butterfield Road, Oakbrook Terrace, IL 60181
Position Type : PRN
Schedule : Tue-Thurs 2-7pm
Compensation : $16.00 - $19.00 / hour - based on experience
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities : Responsibilities
Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team
Qualifications : Qualifications
Minimum Qualifications :
High School Diploma or GED required
1 Year of Front Desk Experience
Insurance Verficiation Experience
Preferred Qualifications :
1 Year of Scheduling Experience
1 Year of Medical Office Experience
Physical Requirements :
Ability to communicate clearly and professionally with co-workers and patients
Ability to multi-task phone, computer, and in-person interactions
Ability to use computer scheduling software (with appropriate training)
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day / shift
Ability to walk, stand, bend, and reach consistently throughout a work day / shift
Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10lbs
Additional Data :
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
Salary : $16 - $19
