What are the responsibilities and job description for the Patient Care Navigator - Road Home Program position at Rush University?
Job Description
Location : Chicago, Illinois
Business Unit : Rush Medical Center
Hospital : Rush University Medical Center
Department : Road Home Research Admin
Work Type : Full Time (Total FTE between 0.9 and 1.0)
Shift : Shift 1
Work Schedule : 8 Hr (7 : 00 : 00 AM - 3 : 00 : 00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https : / / www.rush.edu / rush-careers / employee-benefits).
Pay Range : $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary :
Rush University Medical Center’s Road Home Program : The National Center of Excellence for Veterans and Their Families (RHP) is dedicated to assisting and supporting current service members (active duty, reserve, and national guard), veterans, and their families with effective clinical services focused on treating mental health diagnoses. All services are provided at no out-of-pocket cost to the client. RHP has an outpatient clinic that provides in-person and virtual services such as individual, couples, family, child, and group psychotherapy as well as medication management and neuropsychological testing. RHP also specializes in the treatment of posttraumatic stress disorder (PTSD) utilizing a 2-week in-person intensive outpatient therapy program (IOP) for service members and veterans from across the U.S. as well as a virtual accelerated treatment option for those with barriers to in person attendance. RHP provides these services in collaboration with existing veteran and service member organizations.
The Patient Care Navigator (PCN) is the first point of contact for all clients seeking mental health care at RHP and thus a vital role and member of the RHP team. PCNs register patients for services, assist them with navigating the electronic health record system, and schedule initial appointments. They assist clinicians with case management duties and are a critical part of the team that manages logistics prior to an individual attending the IOP. Individuals in this role will manage a large amount of patient data and thus must be organized and able to track a caseload of patients. The PCNs maintain regular contact with all individuals accepted to the IOP, conduct suicide and substance use coping plans, and conduct outreach calls once clients complete programming.
Other information :
Required Job Qualifications :
- Bachelors degree.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills including the ability to calmly and professionally talk with individuals with severe mental illness and de-escalate clients as needed.
- Ability to multi-task.
- Ability to function independently, to organize, and be self-motivated.
- Proficiency with MS Office (Word, Excel, Outlook, Teams).
Responsibilities :
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Position Patient Care Navigator - Road Home Program
Location US : IL : Chicago
Req ID 15388
Salary : $20 - $32
