What are the responsibilities and job description for the Medical Navigator - The Ridge Recovery Center (Per Diem) position at Rushford?
Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.
Job Summary
Rushford Center (The Ridge Recovery Center) is seeking a dedicated and compassionate Medical Assistant (MA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) or Patient Care Technician (PCT) who desires a rewarding career making a difference in the lives of individuals living with substance use disorders. The Ridge Recovery Center is a new state-of-the-art substance use disorder treatment facility in Windham, CT. The Ridge Recovery Center offers personalized paths to recovery in a serene and tranquil setting.
The Medical Navigator will work with and assist other professional, clinical, and medical staff in providing day-to-day basic patient care to individuals with substance use disorders. The Medical Navigator provides safe patient care and administrative duties as needed to assist clients in achieving established outcomes by collecting data points (e.g. vital signs and lab testing) and other information to be utilized in assessment.
Job Responsibilities
Process and transition clients through admissions including completion of all required documentation. Meet with client’s family obtaining information related to client’s history as it pertains to admission.
Coordinate with all admission related staff ensuring expediency of client admission including Utilization Review, Nursing, Admission Specialists and staff in related departments.
Obtain and observe urine drug screens, take client vitals, and report abnormal values/trends to staff nurse. Complete safety checks throughout the clients stay.
Orient clients to the rules and regulations for clients at Rushford. Provide basic counseling to help decrease the client anxiety and assure continuity of care.
Manage clients’ discharge by ensuring all property is returned, forms are signed and documentation is complete.
Run non-clinical groups.
Maintain supplies by managing inventory and ordering as needed. Complete audits as needed.
Serves as a liaison between Rushford and outside contracting services, providing prompt service for all requests.
Perform other related duties as required
Qualifications
High School graduate or equivalent
Diploma/Certificate from an accredited Medical Assistant program, OR an active CT CNA or EMT Certification, OR relative experience as outlined below
Diploma from an accredited Medical Assistant program or Associate’s Degree in related field of substance abuse and/or mental health preferred
In lieu of education requirement, at least one year of direct medical patient care may be considered
Previous experience in drug & alcohol treatment or disease concept of addiction preferred
Previous experience with mental health and/or psychiatric population preferred
Familiarity with Alcoholic (or Narcotics) Anonymous 12-Step Program preferred
Obtain CPR certification within six months of employment. AED Training within six months of employment
All required credentials to be maintained throughout employment
One year of keyboarding and computer skills with working knowledge of Microsoft Office products
Demonstrated organizational and multi-tasking skills
Good interpersonal/written communication skills
Ability to perform duties with minimal direction
Customer Service and detail oriented
Maintain confidentiality and professionalism at all times
Able to function as a member of a team
Model quality client/customer services by: demonstrating a willingness to serve all customers at all times; maintain an awareness of patient needs and utilize the initiative to respond to those needs within skill level; utilize tact, discretion, and compassion in dealing with other members of the team to ensure quality patient care
Demonstrate willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources
Direct patient care experience” be defined as medical direct patient care experience---this type of experience includes vital signs, point-of-care testing, phlebotomy, lab processing, facilitating patient flow, etc.
As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:
Medical and dental benefits
401(k) plan with employer match
Generous paid time off with accrual starting on the date of hire, including seven paid holidays
Additional voluntary benefits as well as employee discount programs
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.
Job Summary
Rushford Center (The Ridge Recovery Center) is seeking a dedicated and compassionate Medical Assistant (MA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) or Patient Care Technician (PCT) who desires a rewarding career making a difference in the lives of individuals living with substance use disorders. The Ridge Recovery Center is a new state-of-the-art substance use disorder treatment facility in Windham, CT. The Ridge Recovery Center offers personalized paths to recovery in a serene and tranquil setting.
The Medical Navigator will work with and assist other professional, clinical, and medical staff in providing day-to-day basic patient care to individuals with substance use disorders. The Medical Navigator provides safe patient care and administrative duties as needed to assist clients in achieving established outcomes by collecting data points (e.g. vital signs and lab testing) and other information to be utilized in assessment.
Job Responsibilities
Process and transition clients through admissions including completion of all required documentation. Meet with client’s family obtaining information related to client’s history as it pertains to admission.
Coordinate with all admission related staff ensuring expediency of client admission including Utilization Review, Nursing, Admission Specialists and staff in related departments.
Obtain and observe urine drug screens, take client vitals, and report abnormal values/trends to staff nurse. Complete safety checks throughout the clients stay.
Orient clients to the rules and regulations for clients at Rushford. Provide basic counseling to help decrease the client anxiety and assure continuity of care.
Manage clients’ discharge by ensuring all property is returned, forms are signed and documentation is complete.
Run non-clinical groups.
Maintain supplies by managing inventory and ordering as needed. Complete audits as needed.
Serves as a liaison between Rushford and outside contracting services, providing prompt service for all requests.
Perform other related duties as required
Qualifications
High School graduate or equivalent
Diploma/Certificate from an accredited Medical Assistant program, OR an active CT CNA or EMT Certification, OR relative experience as outlined below
Diploma from an accredited Medical Assistant program or Associate’s Degree in related field of substance abuse and/or mental health preferred
In lieu of education requirement, at least one year of direct medical patient care may be considered
Previous experience in drug & alcohol treatment or disease concept of addiction preferred
Previous experience with mental health and/or psychiatric population preferred
Familiarity with Alcoholic (or Narcotics) Anonymous 12-Step Program preferred
Obtain CPR certification within six months of employment. AED Training within six months of employment
All required credentials to be maintained throughout employment
One year of keyboarding and computer skills with working knowledge of Microsoft Office products
Demonstrated organizational and multi-tasking skills
Good interpersonal/written communication skills
Ability to perform duties with minimal direction
Customer Service and detail oriented
Maintain confidentiality and professionalism at all times
Able to function as a member of a team
Model quality client/customer services by: demonstrating a willingness to serve all customers at all times; maintain an awareness of patient needs and utilize the initiative to respond to those needs within skill level; utilize tact, discretion, and compassion in dealing with other members of the team to ensure quality patient care
Demonstrate willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources
Direct patient care experience” be defined as medical direct patient care experience---this type of experience includes vital signs, point-of-care testing, phlebotomy, lab processing, facilitating patient flow, etc.
As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:
Medical and dental benefits
401(k) plan with employer match
Generous paid time off with accrual starting on the date of hire, including seven paid holidays
Additional voluntary benefits as well as employee discount programs
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .
