What are the responsibilities and job description for the Customer Service Representative position at Rusken Packaging?
Join us in delivering exceptional service that makes a difference!
Role Description:
We are currently looking for an experienced Customer Service Representative to join our Hazle Township, PA team! This position is responsible for building relationships and working with customers, sales team, production, and shipping.
Position Responsibilities:
- Enter customer orders received directly from customers or sales representatives.
- Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as complaints or questions.
- Interact with vendors, production, sales, and shipping to meet customer’s expectations for pricing, delivery, and quality.
- Enter and edit orders, placing strong focus on detail and accuracy.
- Create and maintain accurate customer specifications for order entry and estimating.
- Expedite orders through vendors or production as mandated by customer requests for delivery.
- Active participation in New Item / New Account Meetings when needed.
- Initiate purchase orders for purchased items.
- Maintain perpetual inventory on approved warehouse customers and place orders as needed to replenish set warehousing levels.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Education & Experience:
- Amtech (Imaginera/Encore) knowledge is REQUIRED
- High School Diploma or Equivalent
- Corrugated industry knowledge is preferred (box styles, machine routings)
- 7 years experience in an office environment preferred
- Microsoft Office software (Outlook, Excel, Word)
- Basic math skills required (determine unit prices, add fractions, etc.)
- Ability to work independently and as a team in a professional manner
- A willingness to learn new skills in a fast-paced industry
- Ability to lift up to 20 lbs.
- The ability to go from seated work to standing work as needed
- Legible handwriting
Compensation, Benefits & Hours:
- Pay is commensurate with experience
About Rusken Packaging:
Rusken Packaging is a manufacturer of corrugated boxes, covering the southern and eastern U.S. Operating nineteen (19) facilities spread across ten (10) states, Rusken is one of the largest independent corrugated manufacturers in North America. For 50 years, our vision has been to provide our customers with the very best quality, value, and service in the industry, doing business with people you trust.
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer Service in Office: 7 years (Required)
- AMTECH: 5 years (Required)
Ability to Commute:
- Hazleton, PA 18202 (Preferred)
Work Location: In person
Salary : $28 - $30
