Overview
Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!
JOIN OUR TEAM
Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars.
Our Porsche dealership in Pasadena is seeking a Service Department Coordinator / Cashier . This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by creating a culture of accountability for process and policy and a well maintained and groomed Service department, to implement best practices and The Rusnak Standard to deliver superior client and associate satisfaction. In addition, this position will be receiving payments for service and parts transactions; plays a key role in creating and maintaining Client satisfaction by promptly, professionally, and politely communicating with internal and external Clients, in-person and via telephone.
Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.
WHAT WE OFFER
- Professional development and opportunities to grow within a well-respected company
- Competitive Pay
- Health Insurance Coverage (medical, dental, vision, and life)
- Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Flexible Spending Account
- Paid Time-Off (vacation pay, sick pay, holiday pay)
- Parental Leave
- Employee Perks (sports games, theme parks, etc.)
- Employee Referral Bonus Program
- Compensation will be based on experience and skill level.
- To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.
Responsibilities
Effectively and Efficiently Coordinate Department Daily Activities
Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an “introduction” to secondary call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.Print out service customer appointment log and hand out to greeters.Prepare Cash Drawer and maintain proper change, for service and parts.Prepare service and parts deposit to be turned in for the business office no later than 9am.Print My Kaarma Report of payments received Reconcile all charges from the night before against My Kaarma report, separate by induvial Service Advisors and prepare to turn into business office.Assist Customer care associate fill refrigerator with amenitiesCheck hourly that all amenities are full and items in refrigerator are pulled forward.Maintain a clean customer lounge and restock morning and afternoon desserts.Coordinate scheduling and setting daily appointments per shop capacity.Effectively and Efficiently Ensure Invoice and Repair Order (RO) Processing
Maintains accurate records of all open and closed Repair Orders (RO’s); contacts Client as quickly as possible to advise of repair being completed; files RO’s, parts invoices, and rental forms during the same week in which service was completed; tries to locate, and maintains record of missing documents.Balances cash drawers each day; forwards to the business office, along with the supporting paperwork.Promptly and efficiently processes RO’s, internals, parts invoices, warranty claims, and other service paperwork; once completed, properly files the documents in accordance with Company guidelines, generally during the same week in which paperwork was generated.Takes appropriate caution in maintaining Clients’ personal information ensuring that the proper legal requirements are being followed at all times.Follows through with directives from Service Advisors and Managers; keeps commitments.Effectively and Efficiently Coordinate Extended Warranty Collections and Tracking
Ensures daily follow-ups and documentation are completed for all outstanding Extended warranty repair ordersCoordinates reconciliation and revenue for all Extended warranties that are recognized prior to month endReport to management daily for any uncollected paymentsCoordinates daily updates of ALL Account receivables on a excel spread sheet and emailed.Track extended warranties from the CCBR report. Identify that all extended warranties have attached the extended warranty check list. Cross check that the extended warranty has all the proper documentation and manager signatures, if audit shows missing information report to Service manager.Checking for compliance work sheets on any extended warranty claims.Effectively and Efficiently Greets Clients and Manages Payment Processing
Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an “introduction” to secondary call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.Promptly, professionally, and politely greets all Clients at the Cashier window; answers questions, contacts the appropriate Manager, if the Client requests additional assistance.Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.Carefully monitors visitor access; issues passes when required.Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments.Receives, sorts, and routes mail; maintains and routes publications.Maintains fax machines, assists users; creates / prints fax cover sheets; sends, retrieves, routes faxes; assists with creating memos, correspondence, reports, other documents; assists with clerical duties, such as, but not limited to, driver license, data entry, scanning, filing, photocopying, collating, maintaining office supply inventory.Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.Promptly, effectively, and efficiently processes payments for service and parts transactions ensuring that the proper dollar amounts are received prior to releasing the parts or vehicle to the Client.Handles each transaction quickly, efficiently, and accurately while demonstrating to the Client that their patronage and complete satisfaction are the most important element of our business.Receives cash, credit card, and checks from Clients ensuring that all Company requirements are being met and transaction documents are accurate; makes change and issues receipts to Clients; verifies that all proper signatures are obtained prior to closing out the transaction on all vehicle and / or parts sales; secures all monies and paperwork and ensures that all daily work is properly reconciled.Issues cash refunds or credit memorandums for all returned goods and services up to $50.00; items above that limit are referred to the Service Manager prior to processing.Reconciles gas purchase statements.Consistently follows all established policies & procedures relevant to the assigned responsibilitiesQualifications
Required : H.S. Diploma / GED / or EquivalentExcellent interpersonal and customer service skills; at least 1 retail related experienceAt least eighteen (18) years of ageRequired : Current California Driver License with satisfactory Department of Motor Vehicle driving recordRequired : Current California Sales LicenseDegree / Diploma
High School Diploma / GED : Required
Licenses Required
Valid CA Driver License
Salary : $50
