What are the responsibilities and job description for the Automotive Call Center Representative position at RUSS DARROW GROUP?
Job Details
Description
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!
Summary
Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations.
In this role, you will be the crucial link between customers and the service department. You’ll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role.
Shift: 11am-7pm On Site
Responsibilities
- Assist customers online and over the phone with service inquiries and scheduling appointments.
- Answer incoming service calls, build customer relationships, and deliver exceptional customer service.
- Respond to customer inquiries via email, phone, text, and live chat.
- Schedule service appointments and coordinate with service advisors to ensure smooth operations.
- Use dealership software to provide customers with accurate information regarding services, pricing, and promotions.
- Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction.
- Attend department training sessions to stay updated on dealership processes and technologies.
- Perform other duties as assigned.
Qualifications
Requirements
- Strong work ethic
- Strong internet and computer skills
- Strong and professional communication skills
- Attention to detail
- Enthusiastic to learn and desire for ongoing training
- Maintain a clean and professional appearance
- Self-motivated and goal oriented
- Desire for a long-term position
- Must be able to work flexible hours, including some evenings and Saturdays
- Prior customer service, call center or telecommunications experience is required
- Prior automotive experience is preferred, but not required
- Ability to pass a background check and drug screening
Benefits
- Competitive Compensation Plans
- Full Benefits Package
- Medical, Dental & Vision
- 401k with Company Match
- HSA with Company Contribution
- PTO from day one!!!
- Growth and Advancement Opportunities
- Continuous Training and Development
