Automotive Internet Sales Manager

Description

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!  

Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.

What We Offer

We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.  

No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. 

If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you. 

Summary

This is your opportunity to lead a team of sharp & dedicated Sales Associates. Previous Dealership managers or top-sales performers are welcome to apply. The ideal candidate enjoys networking and getting to know customer needs daily. You will mentor your Sales Associates, help them grow their book of business and coach them on proven sales tactics.

We are looking for an experienced candidate with a proven track record in the automotive industry, an impeccable reputation and a commitment to customer service at the highest level.

Key Responsibilities:

• Internet Lead Management: Oversee and manage the response, follow-up, and conversion of all internet leads to maximize sales opportunities. Ensure timely and effective communication with leads through various channels (email, phone, chat, etc.).
• Develop and implement strategies to improve the dealership's internet sales processes, focusing on conversion rates and customer satisfaction. Continuously evaluate and optimize lead generation efforts.
• Team Development and Training: Provide training, coaching, and support to the sales team, focusing on improving their internet sales performance, product knowledge, and customer service skills. Foster a collaborative and performance-driven environment.
• Performance Tracking: Monitor key performance indicators (KPIs) related to internet sales, including lead appointment set rates, closing rates, sales volume, and average gross profit. Use data to identify areas for improvement and implement necessary changes.
• Customer Satisfaction: Ensure a high level of customer satisfaction by maintaining strong communication and providing an excellent experience from initial contact through vehicle delivery. Address and resolve any customer concerns or issues in a timely manner.
• Utilize a strong background in new and used car sales to provide guidance on inventory management, pricing strategies, and customer needs. Work closely with the used car department to ensure the right vehicles are featured for online promotion and lead generation.
• Collaboration: Work closely with the dealership’s management team to align internet sales strategies with broader sales and marketing goals. Collaborate with marketing to ensure online promotions and inventory are accurately represented.
• Lead Generation Strategy: Develop and execute strategies for generating new internet leads through various online platforms, third-party listings, social media, and the dealership’s website.

Qualifications

Qualifications

• Proven experience in internet sales management in the automotive industry, with a strong understanding of internet lead management, desking deals, and sales strategy.
• In depth understanding of inventory, pricing and customer needs.
• Strong leadership and team development skills, with a track record of training and motivating a sales team to achieve high performance.
• Demonstrated ability to increase sales and close deals from internet leads, optimizing the sales process for maximum efficiency.
• Strong organizational and time management skills, with the ability to manage multiple priorities and lead by example.
• Excellent communication and interpersonal skills, both with customers and team members.
• Knowledge of dealership management systems, CRM platforms, and internet sales tools.
• Results-driven with a focus on performance metrics and achieving sales goals.
• Ability to work in an extremely fast-paced, high-volume environment while maintaining attention to detail and customer satisfaction.
• A strong understanding of automotive finance and the desking process.
• Dealership management experience
• Must be interested in training additional sales associates and work within a team environment 
• Enthusiastic with high energy throughout the sales workday
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Benefits

• Competitive Compensation Plans
• Full Benefits Package
• Medical, Dental & Vision
• 401k with Company Match
• HSA with Company Contribution
• PTO
• Growth and Advancement Opportunities
• Continuous Training and Development