What are the responsibilities and job description for the Customer Service & Internet Sales (BDC) Representative position at RUSS DARROW GROUP?
Job Details
Description
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!
Summary
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Benefits
- Competitive Compensation Plans
- Full Benefits Package
- Medical, Dental & Vision
- 401k with Company Match
- HSA with Company Contribution
- PTO from day one!!
- Growth and Advancement Opportunities
- Continuous Training and Development
Responsibilities
- Assist customers shopping online and over the phone in their vehicle purchase process
- Answering incoming sales calls and building customer relationships, while delivering exceptional customer service
- Respond to customer’s online requests
- Schedule appointments for the sales team
- Communicate with customers via email, phone, text and live chat
- Communicate with team, other sales staff, and management to ensure customer satisfaction
- Use a variety of programs to obtain information for customers regarding pricing, vehicle details and availability
- Attend department trainings
- Perform other duties as assigned
Qualifications
Requirements
- Strong work ethic
- Strong internet and computer skills
- Strong and professional communication skills
- Attention to detail
- Enthusiastic to learn and desire for ongoing training
- Maintain a clean and professional appearance
- Self-motivated and goal oriented
- Desire for a long-term position
- Must be able to work flexible hours, including some evenings and Saturdays
- Prior customer service, call center or telecommunications experience is required
- Prior automotive experience is preferred, but not required
- Ability to pass a background check and drug screening
