What are the responsibilities and job description for the Customer Service & Internet Sales (BDC) Representative position at RUSS DARROW GROUP?
Job Details
Description
For over five decades, the Russ Darrow Group’s purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!
Summary
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Benefits
- Competitive Compensation Plans
- Full Benefits Package
- Medical, Dental & Vision
- 401k with Company Match
- HSA with Company Contribution
- PTO
- Growth and Advancement Opportunities
- Continuous Training and Development
Responsibilities
- Assist customers shopping online and over the phone in their vehicle purchase process
- Answering incoming sales calls and building customer relationships, while delivering exceptional customer service
- Respond to customer’s online requests
- Schedule appointments for the sales team
- Communicate with customers via email, phone, text and live chat
- Communicate with team, other sales staff, and management to ensure customer satisfaction
- Use a variety of programs to obtain information for customers regarding pricing, vehicle details and availability
- Attend department trainings
- Perform other duties as assigned
Qualifications
Requirements
- Strong work ethic
- Strong internet and computer skills
- Strong and professional communication skills
- Attention to detail
- Enthusiastic to learn and desire for ongoing training
- Maintain a clean and professional appearance
- Self-motivated and goal oriented
- Desire for a long-term position
- Must be able to work flexible hours, including some evenings and Saturdays
- Prior customer service, call center or telecommunications experience is required
- Prior automotive experience is preferred, but not required
Why Us:
We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits – all while promoting a culture that values family, diversity and teamwork.
It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.
Why You:
You’re not just looking for a paycheck, you’re looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.
