What are the responsibilities and job description for the Body Shop Estimator position at Russ Darrow Madison Kia?
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees growth and well-being, thats why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! Were eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If youre ready to join a team that values community involvement, career development, and a legacy of excellence, wed love to hear from you!
Summary
This role involves overseeing the entire collision repair process from start to finish, ensuring both customers and insurance partners receive top-notch service. Key responsibilities include greeting customers professionally, educating them on the repair and insurance claim process, and preparing accurate repair damage reports. The position requires managing the workflow of repairs, coordinating sublet work, negotiating timelines, and ensuring high-quality, timely repairs. Additionally, the role demands excellent interpersonal skills to maintain strong relationships with both customers and insurance partners, utilizing tact and diplomacy in all interactions.
Responsibilities
Greet each customer in a professional and courteous manner.
Educate the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time.
Prepare all repair damage reports in an accurate and precise manner.
Supervise and route each repair; including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair.
Provide the consumer with the most expeditious and high quality repair available.
Uses tact and diplomacy when dealing with internal and external customers.
Service all insurance accounts in order to maintain those business relationships vital to Russ Darrow's success.
Qualifications
- Experience in the estimating/body shop/automotive field or insurance company a big PLUS
- I-Car certification preferred
- Proficient in the use of estimating software
- Knowledge of insurance procedures and requirements
- Excellent verbal and written communication skills
- Ability to write routine reports and correspondence
- Must assume responsibility for accuracy and timeliness of work product
- Valid drivers license
Benefits
- Competitive Compensation Plans
- Full Benefits Package
- Medical, Dental & Vision
- 401k with Company Match
- HSA with Company Contribution
- PTO
- Growth and Advancement Opportunities
- Continuous Training and Development