What are the responsibilities and job description for the RCCS Operations - Operations Specialist position at russcellinc?
Why Russell Cellular?
- Health, dental, vision, and life insurance as well as paid sick days and company holidays
- Employer matched 401K after 1 year
- Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
- Employee Assistance Programs
- 750 locations in 43 states employing 2,600 employees
- Verizon Sales discounts and incentives
- Opportunity for growth and advancement through training
- Same day pay options available
- Community involvement opportunities
What will you do in your role?
The Operations Specialist will work alongside the department Operations Analyst to ensure operational efficiency and quality inspection within the Customer Service Department at Russell Cellular. The Operations Specialist will inspect internal policy, process and execution of customer appointments to ensure consistency and integrity amongst the department.
Duties will include, but not be limited
- Daily recorded call listening to provide insight and solutions to department leadership to maximize appointment accuracy and integrity.
- Collaborate with department leadership to share call quality performance issues and provide regular reports on overall performance and trends
- Develop materials and documentation to support training as needed
- Assist with the development and maintenance of department quality scoring programs
- Create engaging incentives around parts of the reviews we aim to improve in
Qualifications:
- Competency in PC required:
- Outlook/E-mail
- MS Office (Excel, Word)
- General office skills
- Knowledge of MS Access Database preferred
- Construction knowledge
- Willingness to learn and take on new projects/responsibilities/tasks
- Ability to multi-task and prioritize
- Able to work within a fast-paced environment
- Strong attention to detail
- Strong problem solving and organizational skills
- Effective communication with customers, 250 stores, colleagues, vendors
- Ability to work independently and multi-task in order to achieve company goals
- Ability to work effectively with others
- Ability to work as part of a dynamic team and be flexible
- Positive attitude and pleasant demeanor
- Professional appearance
- Team player
Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, across 43 states, and 2,600 team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.
Come and join us and be a part of the Russell Cellular success!
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
