What are the responsibilities and job description for the Customer Service Representative position at Russell Cellular, Inc.?
Why Russell Cellular?
The pay for the position includes a base rate of $15 per hour plus uncapped bonus potential. We have Customer Service Representatives making up to $19 per hour with the opportunity to make more through uncapped bonuses once training is complete.
- Health, dental, vision, and life insurance as well as paid sick days and company holidays
- Employer matched 401K after 1 year
- Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
- Employee Assistance Programs
- 750 locations in 43 states employing 2,600 employees
- Verizon Sales discounts and incentives
- Opportunity for growth and advancement through training
- Community involvement opportunities
What will you do in your role?
The primary focus of the Customer Service Representative is to continue Russell Cellular's commitment to provide the best experience to every customer every time. We achieve this by providing a concise and accurate solution by the end of every inbound and outbound call made within the department. In order to ensure we are always providing accurate information, each representative is responsible for maintaining their knowledge of all current company policies and procedures as well as any promotions.
Communication with upper management, peers, other departments and sales representatives is vital for success. The Customer Service Representative will continuously communicate and execute our vision, goals and expectations. Furthermore, the Customer Service Representative will suggest new ideas, think outside of the box, and enhance the Customer Service Center's current practices. This is how we ultimately give every customer the best experience possible, by communicating as a team.
Qualifications :
Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, across 43 states, and 2,600 team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.
Come and join us and be a part of the Russell Cellular success!
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Salary : $15 - $19
