Director of First Impressions

Brief Description

Russell is a professional services firm providing construction and development services across the Midwest. Since its inception in 1983, Russell’s culture promotes a collaborative work environment that strives to exceed our clients’ expectations and provide life-time career opportunities for our professionals.

Headquartered in Davenport, Iowa, with offices in St. Louis, Missouri and Overland Park, Kansas, Russell has delivered more than $7 billion in projects across 34 states. We remain a market leader in our core markets, including new construction and complex additions and renovations.

At Russell, we are creating more than a project - we are building great people, relationships, and communities.

Life at Russell

The number one response we receive when we ask our team members what they like about Russell is the culture. Russell team members describe working here as being more flexible than any place they’ve ever worked. They feel supported and support each other. They have fun. They are empowered to get their work done how they see fit. And most of all, they know they can continue their careers here because of the rich development tools available to them. Life at Russell is full of opportunities.

How You’ll Contribute

The Director of First Impressions provides a polished, warm and professional welcome to all visitors in the office, in person or by phone. Ensures inquiries are quickly and accurately routed to the best team member.

Essential Duties And Responsibilities

• Answer phone calls, greet visitors, maintain clean, presentable office environment for all visitors.
• Ensures front desk, mailroom, office supply room, Slainte and all conference rooms remain clear of clutter and fully stocked.
• Manage reception email inbox, calendar and My Fax.
• Assist with scheduling of office functional activities both internal and external.
• Assist with organizing food service for office meetings and company functions.
• Oversee coordination of conference rooms and Zoom rooms.
• Oversee coordinator of vehicle check-out system and I-Pass.
• Coordinate with CFO Russell car maintenance and maintain mileage log.
• Sorts, scans and distributes incoming/outgoing mail according to standard procedures.
• Receives, signs for, and distributes incoming parcels and assists others in preparing outgoing parcels.
• Notify team members of receiving parcels and tracking timely pickup of all items.
• Deliver office team member mail to workstations.
• Managing employee mailboxes and shipping information to offsite employees.
• Create monthly reports for postage/parcel shipments, updates postage meter and replenish funds as required.
• Manage distribution of checks to be picked up and signed for.
• Compose and/or edit letters, memos, reports, procedures, etc. as required.
• Responsible for managing inventory of office and Slainte supplies including, but not limited to: general office supplies, letterhead, envelopes, paper products and facility breakroom goods.
• Managing of Concur for all expense receipts.
• Maintain stocked and serviceable office equipment. Coordinate services needed for all office equipment with IT Director.
• Acts as liaison for troubleshooting in coordination with phone systems, UPS, USPS, Pitney Bowes, office purchasing accounts.
• Updating and managing front desk manual and employee phone lists.
• Coordinating monthly birthday cards with CEO.
• Provide supervision for part-time receptionist.
• Coordinate office functions and standards with Facilities Director.
• Administrative duties as assigned.
• Perform additional duties, as assigned.
  
  

Requirements

Educational and experience requirements include: High school diploma or equivalent plus a minimum of 3-5 years of administrative experience. Experience in construction related field helpful. Requires working knowledge of general business and office equipment. Proficient in Microsoft Outlook, Word and Excel required. Excellent communication and interpersonal skills are essential. Ability to handle sensitive and confidential information / situations.