What are the responsibilities and job description for the Customer Service Representative position at Russell-Massey & Company?
Job Overview
The Account Manager at Russell-Massey & Company is responsible for customer service and working as a team in a fast paced and friendly office. We pride ourselves on our work-life balance. We work hard and play hard!
Responsibilities
- Service existing clients in person, online, by phone, and through written communication.
- Foster and maintain excellent relationships with clients through regular follow-up, and general account support. Anticipate, respond to, and follow up on all existing client needs.
- Collaborate with team members to provide expertise and answer questions and participate in meetings as needed.
- Support and prepare clients for renewal and retention and maintain strong client relationships.
- Maintain CE and participate in ongoing education and keep informed regarding industry information, coverages, and technology to continuously improve knowledge and performance.
Qualifications
- Willing to obtain insurance license required by the state which will be paid for by employer
- Minimum 2 years office experience preferred
- Be people-oriented, customer-focused, and able to service existing clients.
- Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
- Have excellent time management skills, thrive in a team environment, and have computer proficiency.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a Big I South Carolina member agency is a great career choice!
Big I South Carolina is the states oldest and largest trade association of property and casualty insurance agents. Our members are small business owners who represent more than one insurance company and sell all types of insurance. As a result, they can offer clients a wider, trusted choice of auto, home, business, life and health insurance products. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Columbia, SC 29201 (Preferred)
Ability to Relocate:
- Columbia, SC 29201: Relocate before starting work (Preferred)
Work Location: In person
Salary : $35,000 - $40,000
