What are the responsibilities and job description for the CSR - Customer Service Representative position at Russell Plywood - a Division of Würth Baer Supply...?
Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is over $400M and has 30 distribution locations located in the Upper Midwest, the Midwest, the Ohio Valley, the East and Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 20B Euro plus privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80 countries around the world.
Russell Plywood - a Division of Würth Baer Supply Company is a wholesale distributor of high quality Hardwood Veneer Plywood and related panel products. Since 1953, the people of Russell Plywood have been dedicated to developing one of the industry’s largest selections of products for the woodworking Industry
We are seeking a full-time (permanent/direct hire) Customer Service Representative (CSR) to work onsite at our branch in Reading, PA.
A successful candidate will have experience working as a Customer Service Representative at a company specializing in manufacturing or distribution where one would deal with a high number of SKUs or part numbers. This individual would also be accustomed to 60 phone calls daily and possess good tenure at previous employers.
Schedule: Full-time, Monday-Friday, 8:00 am to 5:00 pm
Compensation: $20/HR starting
Location: 401 Old Wyomissing Rd, Reading, PA 19611
Responsibilities:
- Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls – 50-70 calls per day
- Quote requests
- Item information
- Price information
- Order tracking
- Order entry over the phone
- Other miscellaneous requests
- Returns
- Product inventory availability and in-stock dates
- Process standard and special item orders from sales reps, customers, emails/faxes
- Handle email correspondence in personal and customer service department email boxes
- Participate in customer promotions to help build sales
- Upselling customers when placing phone orders
- Outbound calling as requested
Must Have:
- Very strong organizational skills
- Must be able to multi-task
- Excellent verbal and written communication skills
- Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools
- Minimum 2 years of customer service experience in a fast paced, high call volume department
- Other duties related to customer service as assigned by the Customer Service Manager
Work Traits:
- Customer focused
- Excels in a rapidly changing environment
- Positive attitude, friendly and upbeat personality
- Professional
- Results driven
- Team player
- Strong math skills (Add, subtract, multiply, divide, unit of measure conversion)
- SAP system experience STRONGLY DESIRED
We offer the following employee benefits:
- Competitive wages
- A variety of excellent health insurance choices
- Paid time off
- Company matched 401(K)
Job Type: Full-time
Location: Vernon Hills, IL
Equal Opportunity Employer
#LI-PF1
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Do you have reliable transportation to get to work?
- What is your desired hourly pay range?
- How many years of experience do you have assisting customers over the phone?
Education:
- High school or equivalent (Required)
Ability to Relocate:
- Reading, PA 19611: Relocate before starting work (Required)
Work Location: In person
Salary : $400