What are the responsibilities and job description for the Dispatcher position at Russell's American Mechanical, a NearU Company?
Russell's Heating, Cooling, Plumbing and Electric, a NearU Company in Chesapeake, VA is seeking a Commercial Dispatcher! At Russell's Heating, Cooling, Plumbing, and Electric, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company. Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.
Job Perks:
- A positive, employee-focused work culture
- A career path tailored to your unique skills and both personal and professional goals
- Top-tier weekly pay
- Ongoing training for all employees
- Year-round stability with opportunities for overtime
- Plenty of opportunities for career growth
- Excellent benefits, including medical, dental, health insurance, long-term and short-term disability, life insurance, and more
- 10 paid holidays
- Immediate accrual of paid time off (PTO)
- 401k match
- Family-oriented environment
Responsibilities:
- Provide fast, friendly, and fun customer service to both internal and external customers
- Answer incoming calls regarding service, billing, and other departments
- Schedule service and estimate appointments promptly
- Make outbound calls to confirm, book, and survey appointments, when not dispatching
- Address customer concerns and work towards effective solutions
- Accurately track technician time-in and time-out and close out jobs
- Assist schedulers as needed
- Escalate issues when necessary and ensure proper follow-up and resolution
- Other tasks as assigned by management
Key Competencies:
- Strong honesty and integrity
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple tasks simultaneously
- Critical thinking and problem-solving skills
- Able to work well under pressure
- Team player, but also confident in making independent decisions
- Detail-oriented
- Quick to learn new concepts and skills
- Proven ability to handle high volumes of work with accuracy
- Basic proficiency in Microsoft Office applications
- Service Titan knowledge preferred
Requirements:
- High school diploma or equivalent
- 0-2 years of dispatch experience
- HVAC/Plumbing/Electrical company experience is a plus, but not required
- Must be able to sit for extended periods
All candidates are subject to pre-employment drug screenings and background checks
We consider all applications based on demonstrated education, experience and skills.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Work Location: In person