What are the responsibilities and job description for the Adventures Support Representative position at Russell Tobin?
What are we looking for in our Adventures Support Representative?
Job Title: Adventures Support Representative
Location: Plymouth, MN (Bass Creek)
Work Style: Hybrid – Onsite Tues–Thurs | Remote Mon & Fri
Contract Length: 6 Months (Potential to Extend)
Start Date: ASAP
Schedule: Monday–Friday, 8:00 AM–5:00 PM (Occasional weekend support with advance notice)
Pay Rate: $20–22/hour
About The Role
We're partnered with a well-known outdoor lifestyle and adventure brand, seeking an Adventures Support Representative to support both their member experience and outfitter network. If you're customer-focused, tech-savvy, and excited by the idea of helping people connect with the outdoors, this could be a great fit.
Key Responsibilities
Outfitter (B2B) Support
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Job Title: Adventures Support Representative
Location: Plymouth, MN (Bass Creek)
Work Style: Hybrid – Onsite Tues–Thurs | Remote Mon & Fri
Contract Length: 6 Months (Potential to Extend)
Start Date: ASAP
Schedule: Monday–Friday, 8:00 AM–5:00 PM (Occasional weekend support with advance notice)
Pay Rate: $20–22/hour
About The Role
We're partnered with a well-known outdoor lifestyle and adventure brand, seeking an Adventures Support Representative to support both their member experience and outfitter network. If you're customer-focused, tech-savvy, and excited by the idea of helping people connect with the outdoors, this could be a great fit.
Key Responsibilities
Outfitter (B2B) Support
- Act as the first line of contact for Outfitters via phone and CRM.
- Troubleshoot and respond to questions around reservations, processes, tools, and policies.
- Provide on-the-spot training for Outfitter systems and escalate unique issues when needed.
- Share insights with leadership around trends, challenges, or competitive intel.
- Collaborate cross-functionally with internal teams and Account Managers.
- Deliver white-glove service to members of a national adventure subscription program.
- Assist with reservations, membership concerns, and experience-related inquiries.
- Maintain accurate data and booking information.
- Pass qualified leads to the sales team.
- Support internal teams with data entry and other special projects.
- Act as Tier 1 support through an internal case management system.
- Bachelor’s degree preferred (or equivalent experience)
- Customer service experience (B2B & B2C) required
- Excellent communication and relationship-building skills
- Detail-oriented with a proactive, problem-solving mindset
- Comfortable using multiple digital tools and platforms
- Open to occasional evenings or weekend coverage
- Join a team that supports outdoor recreation and exploration
- Hybrid schedule with a great work-life balance
- Room for extension and long-term opportunity
- Fun, fast-paced environment with a mission-driven team
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Salary : $20 - $22
