What are the responsibilities and job description for the Guest Experience Manager position at Russell Tobin?
Job title : Senior Guest Experience Manager
Hourly Pay : $70 to $75 W2
Location : Remote
Duration : 11 Months Contract
Position Overview :
An American company operating an online marketplace corporation is seeking an experienced Senior Guest Experience Manager to manage the unique travel needs of high-profile clients, including celebrities and influencers. The ideal candidate is customer-focused, organized, and has a passion for luxury travel, with strong sales and destination knowledge. This role involves recommending and providing impeccable travel experiences, maintaining high client satisfaction, and handling all aspects of travel bookings for VIP guests.
Responsibilities :
Provide knowledge of luxury homes and destinations to guests, offering creative solutions.
Offer personalized services while maintaining confidentiality and ensuring high guest satisfaction.
Manage communication with stakeholders, including guests, travel coordinators, property owners, and vendors, to handle bookings and elevate the guest experience.
Establish relationships with vendors and negotiate favorable terms for luxury travel arrangements, while adhering to clients’ financial preferences.
Qualifications :
10 years in luxury hospitality or related fields.
Bachelor’s degree in Business Administration, Hospitality, Tourism, or a related field (preferred).
Extensive connections within the luxury provider and property owner network.
Proven ability in solution selling, excellent communication, and organizational skills.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Salary : $70 - $75
