What are the responsibilities and job description for the Help Desk Professional position at Russell Tobin?
Russell Tobin seeks a skilled Help Desk Professional to join our IT client support team.
The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
The primary responsibilities of this role include providing technical assistance to customers, troubleshooting issues, and maintaining accurate records of support tickets.
Key Responsibilities:
- Support: Resolve hardware, software, and network issues via phone, email, and chat.
- Customer Service: Engage with users to diagnose and fix problems, ensuring satisfaction.
- Documentation: Update knowledge base and maintain clear records of support tickets.
- Monitoring: Track system performance and address potential issues proactively.
Qualifications:
- Education: Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
- Experience: 1-2 years in a technical support or IT customer service role.
- Skills: Proficient in troubleshooting, with strong communication and problem-solving abilities.
Russell Tobin offers a dynamic work environment, comprehensive healthcare coverage, supplemental coverage, and retirement savings plan.
