What are the responsibilities and job description for the Help Desk Specialist position at Russell Tobin?
Job Opportunity: IT Service Desk Specialist
Location: Alpharetta GA
Pay Rate:$20-21/hour
Job Description:
The Service Desk Agent serves as the first point of contact for IT support, providing exceptional customer service through phone, chat, and in-person interactions. Responsibilities include diagnosing and resolving hardware/software issues, documenting incidents, and ensuring timely resolution or escalation. The role requires strong communication skills, technical proficiency, and the ability to thrive in a fast-paced, high-pressure environment. With 2-5 years of experience in technical support, the agent demonstrates expertise in enterprise software, hardware troubleshooting, and process improvement to deliver best-in-class service.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Salary : $20 - $21
