HR Service Center Rep

What are we looking for in our HR Service Center Rep?

Job Title: HR Service Center Representative I

Location: Remote - must reside in IL, IN, WI, Washington DC, or VA.

Pay: $25 - $30 per hour

Duration: 3 months (Likley to extend)

Job Overview:

We are seeking a detail-oriented and customer-focused HR Service Center Representative I to join our team. In this role, you will serve as the first point of contact for employee inquiries, providing assistance and resolving HR-related issues. Your expertise in HR systems and ERP tools will ensure seamless support and efficient HR operations.

Key Responsibilities:

• Respond to employee inquiries regarding HR policies, procedures, and programs.
• Provide guidance on benefits, payroll, and other HR services.
• Log and track requests, escalating complex issues to senior HR representatives or subject matter experts as needed.
• Maintain accurate records of interactions and ensure compliance with confidentiality standards.
• Assist with onboarding and offboarding processes.
• Leverage ERP systems to manage employee records and streamline HR tasks.
  
  

Qualifications:

• Bachelor’s degree in Human Resources or a related field, or equivalent work experience.
• 1-2 years of experience in an HR, customer service, or administrative role.
• Experience working with ERP systems (e.g., Workday, SAP, Oracle).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to handle sensitive information professionally.
  
  

Preferred Qualifications:

• Knowledge of HR regulations and compliance.
• Experience in a shared services or call center environment.
  
  

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.