What are the responsibilities and job description for the IT Service Desk Specialist position at Russell Tobin?
Job Opportunity: IT Service Desk Agent
Location: South Jordan UT
Pay Rate:$20-21/hour
Job Description:
The Service Desk Agent serves as the first point of contact for IT support, providing exceptional customer service through phone, chat, and in-person interactions. Responsibilities include diagnosing and resolving hardware/software issues, documenting incidents, and ensuring timely resolution or escalation. The role requires strong communication skills, technical proficiency, and the ability to thrive in a fast-paced, high-pressure environment. With 2-5 years of experience in technical support, the agent demonstrates expertise in enterprise software, hardware troubleshooting, and process improvement to deliver best-in-class service.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Job Opportunity: IT Service Desk Specialist
Location: Columbus OH
Contract Duration: 6-12 months with possible extension
Pay Rate:$20-21/hour w2
Job Description:
The Service Desk Chat Agent provides first-level IT support through a live chat platform in a 24x7x365 environment. Responsible for resolving technical issues efficiently, the agent uses a knowledge base, ticketing systems, and expertise to deliver high-quality customer service. Duties include handling multiple chats, documenting actions taken, and collaborating with teams while maintaining professionalism and empathy. Ideal candidates possess strong communication, problem-solving skills, and 2-5 years of experience in chat or technical support roles. A high school diploma or GED is required.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Salary : $20 - $21
