What are the responsibilities and job description for the Live Chat Agent position at Russell Tobin?
Avoid losing your cool under pressure as a Technical Support Specialist at Russell Tobin! This fast-paced role involves providing top-notch customer service via live chat, answering incoming queries, and resolving issues efficiently.
Key responsibilities include:
- Providing high-quality technical support related to enterprise software and hardware
- Assessing, triaging, researching, educating, and resolving incidents and requests
- Maintaining professionalism and netiquette in all interactions
Required skills and qualifications include:
- Excellent customer service and communication skills
- Problem-solving skills and self-motivation
- Two to five years of chat experience or equivalent work experience in a comparable environment
Russell Tobin's employee benefits package includes comprehensive healthcare coverage, retirement savings, life and disability insurance, and employee discounts.
