What are the responsibilities and job description for the Representative Position - Customer Service position at Russell Tobin?
Key Responsibilities
The Customer Service Representative will be responsible for handling a high volume of inbound calls, addressing customer inquiries, and providing timely resolutions to customer complaints.
Duties and Responsibilities:
- Handle customer calls, emails, and chats in a professional and courteous manner.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Document customer interactions and maintain accurate records of calls and issues.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with company policies, procedures, and products to provide accurate information to customers.
