What are the responsibilities and job description for the Technical Support Tech I position at Russell Tobin?
Job Title: Technical Support Tech I
Location: New Carlisle, IN, US
Duration: 6 months
Rate : $20 to $25/hr on W2
Job Description
- Provides technical support to end users on a variety of hardware and software issues.
Responsibilities include:
- Identifying, researching, and resolving technical problems
- Responding to requests via phone, email, and in person
- Documenting, tracking, and monitoring issues to ensure timely resolution
This role may require:
- An associate's degree in a related area
- 0–3 years of relevant experience
- Familiarity with standard concepts, practices, and procedures in the IT support field
- Ability to follow established guidelines under close supervision
Team & Projects:
- Supporting infrastructure and technical troubleshooting tasks
- Collaborating within a team environment; primarily takes direction from senior staff
- Part of a collaborative team culture with a strong support system
Reason for Opening:
To support ongoing infrastructure needs due to increased project load.
Daily Responsibilities:
- Hardware troubleshooting and setup
- Fiber optic connections (MTP, MPO)
- Working with Cisco and Juniper switches
- Following daily task assignments and contributing to project deliverables
Required Experience:
- 1 years in a technical support or IT role
- Background in fiber optics, MTP/MPO connections
- Experience with Cisco and Juniper hardware
Education & Certifications:
- Degree: Not required
- Certifications: Not required
Key Skills (Must-Haves):
- Fiber optics handling and connection
- Hardware troubleshooting
- Experience with Cisco/Juniper switches
Interview Process:
- Resume review
- Shortlisting within 24–48 hours
- Additional interview prep may be provided
Additional Info:
- Possibility for extension: Yes
- Possibility for conversion: Determined at end of contract
- All communication regarding this role should go through the Program Office contact listed below.
Please connect with me at (609) 257-2872 or drop me your contact at anil.chamoli@russelltobin.com .
Anil Chamoli
Lead - Recruitment
Contact : 609-257-2872
Email : anil.chamoli@russelltobin.com
Salary : $20 - $25
