What are the responsibilities and job description for the Customer Service Representative position at Russellville Insurance Agency?
COMPANY DESCRIPTION
Building on a tradition of excellence in an elevated insurance experience. We invite you to learn more about us and our commitment to our clients.
JOB DESCRIPTION
The primary job function of this position is to support the clerical and administrative process of the book of business for both renewals and new business.
Specific information related to the position is outlined below.
Essential Duties and Responsibilities:
The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Learn a wide range of concepts, programs and services designed to prepare for duties in any area of the company.
2. Develop and enhance the following skills:
a. Analytical and decision making skills
b. Effective communications skills
c. Management skills.
3. Assist in Projects
4. Collaborate with team members
5. Complete all insurance training satisfactorily.
6. Provide Excellent Client Experience to our clients.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required.
1. Demonstrate strong work performance
2. Excellent written and verbal communication and presentation skills
3 Demonstrate ability to work in a team environment and maintain professional composure
4. Demonstrate proficiency in computer applications, such as Microsoft Office software products
Desired Skills:
1. A strong interest in pursuing insurance services as a career
2. Previous customer services work experience or internship
3. Demonstrate flexibility through managing multiple projects and deadlines simultaneously
4. Demonstrate leadership aptitude
WHAT YOU’LL NEED:
- High School Diploma/GED
- One-year related experience and/or training in the customer or client services field; or equivalent combination of education and experience.
- Proficient with MS Office
- Exceptional telephone skills
- Exceptional and professional written communication skills
- Ability to maintain a high level of confidentiality
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Ability to Relocate:
- Russellville, AR 72811: Relocate before starting work (Required)
Work Location: In person