What are the responsibilities and job description for the Service Associate position at Russo Hardware Inc?
Service Associate
Company Overview :
To tell you who we are, let's start with who we're not. We're not one of those power equipment dealers that treat customers like the next numbered sale. We're not that parts and service center that forgets the true meaning of service. And we're definitely not that big box store with a limited supply of on-the-job expertise. Russo Power Equipment is the premier power equipment and landscape supply dealer in the Midwest!
Position Summary :
The Service Associate acts as the primary point of contact for customers of the Service division. The responsibilities revolve around effectively communicating the needs of the customer to the other members of the service division as well as being able to communicate issues / services to the customer that will allow them to gain the most from their service experience.
Responsibilities / Duties :
- Greet customers at the counter in a timely and professional manger
- Help guide customers when they bring in machines for service
- Communicate with customers regarding quotes and completion of service
- Complete accurate service tickets and service quotes
- Uphold and maintain the visual standard within the store, primarily your department
- Maintain relationships with current customers and build relationships with new customers
- Assisting customers with other aspects of the business
- Maintain a safe work environment within the department for customers and staff
- All other tasks as defined by management
Knowledge, Skills, and Abilities :
Credentials and Experience :
Physical Demands
Benefits :
Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
